Audio Video Service Technician Level II

You are the type of leader who wants to push the boundaries of collaboration technology in defining and shaping Enterprise clients in government and corporate spaces. Bridges System Integration (Bridges SI) is a thought leader with a reputation for deploying emerging technologies focusing on quality, security, and predictability. Bridges SI has built a reputation amongst Washington DC's most prominent institutions for being a technology partner to depend on.

Bridges SI is looking for an Audio Video Service Technician to continue the development of our growth and reputation.

This position reports directly to the Service Manager.

In this role, you will perform any necessary Service team functions, including supporting AV equipment at customer sites, performing maintenance and providing hardware and software updates when required, and reading system flow drawings. As a member of the Bridges SI Service Team, you are expected to provide initiative, vision, and teamwork.

You will be a great fit if you are a strong multi-tasker who can walk in the shoes of our clients and identify their technology pain points. The whole of the organization works to resolve client hurdles in creative and impactful ways.

Requirements

Five years or more experience combined in System Integration, AV / VTC Installation, or site support

Avixa CTS certification

Completed industry training classes from one or more of the following AMX, Crestron, Barco, Biamp, Extron or QSC

Test, repair, and diagnose integrated AV Systems and associated equipment

Able to read and comprehend drawings, diagrams, and system flows

Perform remote and onsite troubleshooting of installed AV systems and rack-mounted cable management systems.

Provide telephonic and in-person customer service support

Make adjustments to systems, calibrations, alignments, and configurations as required to restore or correct operational functionality

Work with crews of installers and service technicians for enterprise-wide AV and Video Teleconference (VTC) systems

Conduct end-user training of equipment functionality and system usage

Perform ad-hoc system configuration, leveling, and wiring

Prefabricate and provide QA inspection of systems before shipping for installation.

Provide onsite QA of systems before project sign-off

Benefits

Unlimited Paid Time Off (PTO) including Holidays and Vacation

Medical/Dental/Vision Insurance

401k Plan

Short Term Disability

Long Term Disability

Life Insurance

Service and Recognition Rewards

Family-friendly Company Events

Work-life balance advocation

We're different –

Bridges SI provides a small-business family environment that is recognized as being a creative problem-solving technology advocate. We develop unique design-build solutions that challenge industry standards. We are obsessed with quality, innovation, and customer loyalty. While we have the stability of an organization that just celebrated our 14th anniversary, we are as agile and curious as our first day. Our incredibly talented multi-discipline team includes in-house expertise for every facet of collaboration. At Bridges SI, you can directly impact a Government agency or large Enterprise's performance with innovative solutions that expand from traditional audiovisual offerings.

Permanent