Customer Service Representative - Work from Home

Job Description

We are looking for an enthusiastic individual for our full time customer service role with excellent time management skills and who is committed to delivering exceptional customer service in every interaction. This is a work from home position for applicants located in the state of Michigan. Prior customer service & client care experience is preferred but not required.

Duties of the role:

Understand our customer service policies and retention processes working directly with our clients. Your goal will be to provide outstanding customer service through multiple channels. Responsibilities include but are not limited to:

Answering any questions or concerns

Help our customers with upgrades and downgrades

Manage referrals and accounts

Provide guidance and route feedback

Contribute with recommendations and ideas for improvement

Other duties as assigned

Qualifications:

Excellent verbal communication skills, both verbal and written

Be self-motivated and have strong desire to work with people

Excellent time management skills

Positive attitude; going above and beyond to satisfy each customer

Be outstanding at relationship building

Must live in the state of Michigan

We are looking for someone to start as soon as possible and will be conducting online interviews. Applicants must be authorized to work in the United States and be at least 18 years old.Company Description

In SAS we are strong believers on the power of the sun and we are sure that it is possible to create a better, simpler and cleaner way for households to power their homes while saving money.