Job Description
Customer Service Representative
American Leak Detection
Columbus, Ohio
Job Type
In office Customer Service Representative
Position includes:
Hourly pay
Overtime Pay (as applicable)
Paid Travel Time (as applicable)
401-k
401-k matching
Paid Training
Paid Holidays
Accrued paid time off earned
Great candidates are likely to be
Service oriented
Comfortable with learning and using new technology
Enjoy working with customers and operations personnel
Appreciate working a flexible schedule, night shifts or weekends as our customer might need
Enjoy working for a growing organization offering new experiences and career growth
We enjoy developing our employees and providing comprehensive training in state-of-the-art methods and techniques using the best in equipment. We also provide all that you’ll need (at no cost to you) to perform your job and serve our customers.
In the job you’ll be asked to:
Answer service calls and accurately record information from customers into electronic database
Provide professional and courteous services to all customers
Assist in marketing projects while updating daily schedules and calendars
Set schedule for leak detections, service calls and repairs
Prepare work order and distribute to technician
Dispatch service orders and relay messages via phone, email, text messages or other communication devices
Assist with collections and coordinate with collection agency
Handle customer questions and complaints; when the issue is beyond the representatives’ knowledge, forwards to the assigned specialist or other appropriate staff
Contact customers to assess customer satisfaction
Prepare and file invoices and documents, and compose correspondence as requested
Assist in familiarizing newly onboarded Customer Service Representatives in office protocols & procedures
Desired Qualifications
Enjoy being in a job that rewards intuitive, hardworking, efficient, people who have a keen eye for detail and enjoy working with customers
Ability to deliver excellent customer service
Exceptional team player; fun, energetic, goal oriented, positive, optimistic, and positive attitude
Self-motivated, enjoy working independently, self-starter, organized, and enjoys being self-directed
Neat appearance, and a high standard of professionalism and character.
Education & Experience
High School or equivalent
Prior customer service experience is a plus but not required
Veterans from all branches are highly desired & encouraged to apply
A little bit about our Company and team
Founded over 40 years ago, and teeming with great people, American Leak Detection has become the world leader in accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, Homeowners Associations, and municipalities.
Reach out today and let us know you’re interested in learning more! Visit the Careers section of our website American Leak Detection @