Human Resources Manager

Job Description

BASIC FUNCTIONS/SCOPE:

To establish and oversee orientation and training programs throughout the hotel and implement tracking procedures to ensure that all employees of The Jefferson are provided with the tools and information necessary to provide Exceptional Service to its guests. The Human Resources Manager shall provide focus on management development, operations training, quality, productivity improvements as well as adjust existing efforts to align with the Company’s direction.

In addition, the Human Resources Manager shall assist the Director of Human Resources in the operation of the Human Resources department; including administration of employee benefits and workers compensation, compliance with all labor related laws and guidelines, wage and salary administration, recruiting, training, employee relations, EEO compliance and reporting, and unemployment claims processing.

DUTIES/RESPONSIBILITIES:

Assess and identify training needs for all hotel employees through various means including input from managers and Service Standards.

Plan, develop and monitor new hire orientation program. Coordinate participants who will make presentations to orientation. Evaluate the orientation program to ensure that all current hotel information is presented. Make changes as needed.

Establish monthly training schedules for all new and existing employees (line and management) on an on-going basis. Distribute schedules and promote all training programs by placing emphasis on the benefit to the employee, department and hotel.

Organize materials and coordinate presentations. Conduct and present program.

Plan, develop and monitor ongoing training to solicit feedback from new employees after 30 days of employment. Evaluate feedback and determine training needs. Make recommendations and work closely with individual department managers to determine appropriate training needs.

Implement motivational means to publicize and promote exceptional guest service and The Jefferson Standards on a daily basis. Foster enthusiasm for service to the guests.

Maintain and update new Job Descriptions as needed when responsibilities expand to ensure proper training of new and existing employees.

Participate in all hotel related activities as a representative of Human Resources and The Jefferson. Will attend staff and departmental meetings as needed.

Assists in communicating benefits programs through orientation, meetings, training sessions, distribution of printed material and collateral.

Helps to oversee worker's compensation program. Ensure proper reporting procedures are followed and that accurate reports are taken. Receives report from Security and follows up with employee to determine appropriate medical care and treatment. Determines whether accident requires drug screen and informs employee to submit immediately.

Maintains contact with employee until the employee is deemed to not require medical treatment or is released from treatment. Work with medical care givers to determine work ability and establish work schedule with appropriate departments.

Submit medical care documentation and billing to worker's compensation insurance carrier. Maintain contact with insurance carrier to follow up on extensive care required by employee. Review billing from insurance carrier monthly.

Helps review employee accidents to determine necessary repairs, cleaning or special training to prevent future accidents and improve safety awareness.

Help create and implement Recruiting plans and budgets. Assists with scheduling interviews of qualified candidates for all levels of employment.

Utilize HR/Payroll Software systems to track employee information for internal and external needs; including HUMAN RESOURCES statistics, benefit costs, wage information, employment information, turnover.

Participate in Wage and Benefit Surveys with other HR representatives from other local properties and other comparable hotels. Establish a professional relationship with other HR representatives to open lines of communication for trends in the hospitality community.

Works with Director on employee recognition programs by utilizing input from established support groups and departments; includes Employee of the Quarter, Manager of the Quarter, Service Awards and any other programs implemented.

Coaches and counsels managers and employees to enhance relationships and performance within the Hotel. Supports and enforces disciplinary procedures and practices. Reviews all documentation for accuracy and completeness to ensure fair and consistent practices. Authorizes final determination of disciplinary actions.

Directs subordinates in the daily operation of the HUMAN RESOURCES department.

Works with various organizations, agencies, groups to place interns/trainees within the hotel.

May be assigned other tasks or responsibilities as required or directed.

RESPONSIBILITY AND AUTHORITY

EMPLOYEE RELATIONS: Ability to deal efficiently with all levels of employees in the hotel and outside representatives.

MATERIAL OR PRODUCTS: Responsible for cost effective means to accomplish training needs

EQUIPMENT: Computer and general office equipment, etc.

BUSINESS CONTACTS: Maintain continual internal contacts with all departments of the Hotel and assists with necessary external contacts, i.e., local, state and national educational bodies, other hotel Training and HR representatives, local businesses, associations..

MINIMUM REQUIREMENTS

EDUCATION: Four year advanced education or specialized training or equivalent..

SKILLS: knowledge of training functions and some Human Resource functions. Excellent communication, motivational, technical, and computer skills necessary.

PHYSICAL: Must be able to spend a great deal of time standing and walking around.