Urgent Care Program Director

Job Description

The Program Director ensures the mission of LaSante Health Center is carried out through care coordination. S/he is responsible for building the team to carry out the program smoothly. The Program Director communicates with Care Team members, partners, and health care providers on a daily basis to ensure that deadlines are met and roles are understood. The Program Director leads and manages budgeting and reporting aspects of the program, and supervises staff.

Responsibilities

Organizational and administrative duties:

Provide oversight of the program through monitoring, reporting, and quality assurance activities

Provide programmatic, clinical and quality supervision to Care Coordinators and Patient Navigators

Manage administrative and programmatic aspects of the program, including budgeting, reporting, chart reviews, and liaison with grantor (if applicable)

Communicate with staff and partner organizations regularly and concisely

Oversee the day-to-day functioning of the program

Maintain a strong referral system and ensure that all contractual service delivery targets are met

Collaborate with health care providers (such as primary care physician, mental health workers, nurses) to ensure that the full continuum of care is brought to HIV-positive clients

Oversee ongoing quality management activities and integrate quality improvement into daily program operations

In some cases, organizes or leads staff training sessions

In some cases, provides clinical supervision to Patient Navigators and/or Care Coordinators

Qualifications

Personal characteristics and skills

Commitment to the mission of care coordination

Commitment to quality improvement

Interpersonal skills and the ability to communicate concisely and positively to Care Coordinators and Patient Navigators

Communication skills to negotiate expectations and carry out protocols

Possess initiative and problem-solving skills

Strong sense of teamwork and team-building

Education and experience

MPH, MSW, MPA, MBA—or—BSN, PA, NP with formal managerial training

3 years minimum of managing similar services

Strong understanding of cultural competency with the target population

Computer literacy necessaryCompany Description

LaSante Health Center in the Prospect Lefferts Gardens area of Brooklyn, Flatbush and East Flatbush, Crown Heights, Park Slope, Little Haiti, and Little Caribbean, is a multispecialty health care practice providing family medicine, adult care, and pediatric treatment to the community. The New York City practice consists of experienced, board-certified physicians offering a range of services including primary and preventive care, dentistry, podiatry, optometry, women’s health, and behavioral health programs.