System Analyst

Systems Analyst II (Contract to Hire)

Not open to Corp-to-Corp Candidates

Aurora, IL

Job Requisition: 7175

Description for Systems Analyst II:

The System Analyst II is responsible for ensuring the day-to-day operation and maintenance of all city systems supported by the Information Technology Department which may include law enforcement or public safety systems.

Responsibilities for Systems Analyst II:

Acts as a liaison between customers and end users, in order to assist in the implementation of program changes, updates, corrections and other system fixes.

Responsible for routine and scheduled backups and assisting with updates, patches, or configuration changes.

Investigates and corrects data errors, including requests for system modifications by the vendor to enhance data capturing processes and prevent future occurrences.

Works with the vendor and IT teams to develop detailed plan to prevent application and performance related issues.

Recommends and performs application tailoring, including installation options, menu items, distribution scripts and content, version management, query capabilities, message switch formats and log management.

Creates and maintains tools and scripts needed to automate administration tasks.

Performs application user account creation and conformance with the Active Directory accounts.

Manages the user security privileges in the software.

Verifies the integrity and availability of all hardware, resources, systems, and key processes. Responsible for audits of systems and software to identify potential issues.

Documents issue resolution in the Help Desk system and implement best practices and procedures.

Provides detailed analysis and feedback to management for escalated issues.

Participates in local, state, and national “user groups” of the same suite of supported applications to remain current with common issues and solutions.

May act in a project manager capacity in team projects and guides teams in the successful installation and implementation of computerized systems.

May provide support for Law Enforcement Computer Aided Dispatch (CAD), Records Management Systems (RMS), and Mobile Computer Terminals (MCTs).

May troubleshoot dispatch system and hardware issues and remain involved in resolution process.

May troubleshoot National Incident Based Reporting System (NIBRS) issues and remain involved in resolution process.

Performs other duties assigned as related to the position.

Requirements for Systems Analyst II:

Bachelor’s Degree in Information Technology or related fields from an accredited college or university or at least four (4) years of experience in a related field, preferably in a municipality; or equivalent combination of education and experience.

Requires possession of a valid Illinois driver’s license.

Requires the ability to approach problems systematically, analyzing and evaluating solutions.

Requires excellent technical troubleshooting and system/application problem solving support skills.

Requires working knowledge with some or all of the following technologies: SAN, Cisco

Requires an understanding of Microsoft SQL Server queries and transactions, SSRS, Crystal Reports, BI tools, or working knowledge of integrating applications.

Requires the ability to integrate systems from multiple City information system departments and/or divisions.

Requires the ability to keep up on technological advancements and make proactive recommendations for application and network upgrades and new computerized systems.

Requires experience maintaining, administrating, and supporting enterprise system software.

Requires the ability to install, move and maintain hardware.

Requires ability to communicate technical information clearly and effectively, both orally and in writing.

*Legal authorization to work in the U.S. is required. Will not sponsor individuals for employment visas, now or in the future, for this job opening