Software Support Analyst

Job Description

Duration

6 Month(s) contract to hire

Req Description

Description

Software Support Analyst

Top Skills Details

1. 2-3 years of experience hands with hand on troubleshooting and resolving customer tickets focused between Hardware/Software as well as proprietary applications.

2. Effectively communicate with users

3. A computer science Bachelors degree AND programming background- Java, HTML, Oracle, SQL-web development tools

Knowledge of Oracle, JAVA, and C++ highly preferred

The Application Support Analyst is responsible for providing expert technical product support to clients, as well as troubleshooting complex software application issues quickly and effectively. Duties involve responding to clients promptly and professionally, accurately documenting issues and resolutions, and collaborating with clients and internal employees to solve complex technical problems.

The individual will be required to contribute to other aspects of the Customer Support Team.

Position responsibilities include, but are not limited to:

• Assist Technical Support Analysts to provide support for end users

• Diagnose and resolve user problems and educate users on resolutions promptly and professionally

• Ensure end user needs are met with consistently high quality of service provided

• Engage appropriate resources to resolve technical issues and update clients on progress toward resolution

• Fully document each client issue/resolution

• Work on special projects to improve operating efficiency of technical/applications support

• Participate in the on-call support rotation

• Assist in the QA process of new releases of the software

• Other duties as assigned

Qualifications:

• Bachelor’s degree and/or equivalent experience and education in a computer science

Or

• Associates degree in related field with 4+ year’s experience

• Ability to quickly learn new software and technologies

• Ability to work independently and collaboratively to resolve client issues without detailed supervision in a fast-paced, dynamic environment

• Ability to take ownership of and follow through on client issues until resolution is achieved

• Ability to effectively communicate and coordinate with peers and Management when required

• Experience and creativity in troubleshooting software application problems

• Ability to speak effectively in interpersonal situations

• Excellent verbal and written communication skills

• Strong organizational skills, attention to detail and technical judgment

Knowledge of Oracle, JAVA, and C++ highly preferred

Enterprise Req Skills

troubleshoot, application support, hardware

Job Title

Software Support Analyst

Top Skills Details

1. 2-3 years of experience hands with hand on troubleshooting and resolving customer tickets focused between Hardware/Software as well as proprietary applications.

2. Effectively communicate with users

3. A computer science Bachelors degree AND programming background

Worksite Address

Chesapeake,Virginia,United States,23320

Additional Information

Candidates must be able to work nights and weekends for example: 4 days on 2 days off

Drug Test Required

false

Experience Level

Entry Level

External Communities Job Description

Our client is looking for a Software Support Associate to join there team here in Chesapeake, VA. Ideal candidates will have a degree in Computer Science with passion to grow outside of development. Ideal candidates will have experience within SQL databases, Customer Services.

EVP

laid back environment that encourage open communication and constant learning. There is growth opportunity in this position. He is looking for someone who will stay with the company and grow their career. They have a career path to grow into a software engineer within their company.

testimony - \"it is a very family oriented environment. You interact with everyone \"up the chain\" directly and your voice is heard. You have the opportunity to grow in the company and your leadership is very smart. The people are great!\"

Work Environment

4 PMs, 4 systems engineers, 4 help desk team members, direct supervisor

open environment

open communication and team work

Additional Skills & Qualifications

self-starter/ self-motivated

independent

technical background/ knowledge

energetic

extrovert - will be interacting with a team

organized

Business Qualification

Impact to the Internal/External Customer

Internal - will not have the bandwidth to answer all of tickets from the clients in a timely manner

external - clients will not be getting the service promised to them and could potentially take their business elsewhere

Business Challenge

If this position is not filled they will not have the bandwidth to answer all of tickets from the clients in a timely manner. Clients will not be getting the service promised to them and could potentially take their business elsewhere