CUSTOMER SERVICE MANAGER

Job Description

We are looking for a Customer Service Manager who loves working with people, have a great work ethic and is very organized. This person will manage the front desk team and assist running basic printing jobs on digital copiers.

This person will provide telephone and in-person assistance to our valued clients. They provide exceptional service to our customers by answering inquiries about our products and services and/or resolving issues or concerns in person, on the phone, and via the internet. In addition, the Customer Service Manager helps with administrative duties, gathers information for follow up for the Sales team, and helps process orders.

We require a team player with a pleasant and courteous personality, who is fluent in English, can provide excellent support and customer service even during times of stress. Strong phone and computer skills are required. Previous customer service or other related experience is highly preferred.

CUSTOMER SERVICE RESPONSIBILITIES

Interacts with customers by phone or in person to provide information about products and services, take orders, or document complaints

Coordinates questions and issues with the appropriate department personnel

Maintains records of customer interactions and transactions

Handles customer complaints or escalates when necessary

Meets or exceeds all service and sales targets

Provides administrative assistance as needed

Attends all staff meetings, trainings, and educational classes as required

Performs other duties as assigned

QUALIFICATIONS

High school diploma or GED required; some post high school education or training preferred

Previous customer service or related experience preferred

Printing or Graphic Design experience beneficial

Pleasant/friendly demeanor and an outgoing personality

Highly professional and dependable

Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress

Strong organizational and problem-solving skills

Outstanding phone skills

Strong computer and internet skills, including Microsoft Office suite