Scheduler

Overview:

At Ohio State University Physicians, there are endless possibilities in your career. Our scheduling team offers a unique opportunity to take ownership of your responsibilities and advance quickly into leadership or patient care roles within the organization.

As a Scheduler, you will work in a team of high energy professionals, doing meaningful work every single day, with a company that values your contribution to our goal of providing patient care.

What can OSU Physicians offer you?

Our comprehensive benefit package includes medical, dental, vision, FSA, disability and life insurance with low premium costs to our employees. We have a variety of wellness benefits and we understand the importance of work life balance, which is why we offer the opportunity to work from home, 18 days of paid time off, and 11 paid holidays per year.

Responsibilities:

What will you do?

Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications.

Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing.

Work with callers to resolve complex problems by gaining an understanding of large scale operational processes.

Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences.

Utilize software systems to facilitate patient interactions.

Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient.

Help promote a culture of positivity and team work across your team.

Qualifications:

What are we are looking for?

Individuals looking for a career, not just a job, who are interested in making an impact on patient care and growing in an organization.

Call center experience

Preferred: Healthcare industry experience

Self-starters who are pro-active and eager to find solutions.

Proven ability to critically think through complex problems and adapt quickly to new procedures as the health care industry changes.

Ability to maintain a sympathetic and calm demeanor to callers, demonstrating high emotional intelligence and an understanding of social ques.

Motivated contributor who is comfortable working in an office atmosphere.

High school diploma or equivalent combination of education and experience required. Prior healthcare experience preferred, but not required.

Entry level opportunities are available with a through training program.

If you are ready to join the Buckeye Community and experience a fast paced, exciting opportunity in a collaborative team atmosphere, apply today!

Pay Range:

USD $15.87 - USD $23.81 /Hr.

Permanent