Conference Service Manager

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:

Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work; it's a dynamic experience. At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.

Overview:

We are looking for a highly motivated, creative, customer focused leader to join our team as Conference Services Manager. To be successful in this role, this individual must be self-motivated, demonstrate a thorough knowledge of event execution, food and beverage and space optimization to drive conference revenue.. This individual will work closely with the conference services team with a hands-on approach providing exceptional support and customer service to hotel and conference center guests and meeting planners.

If you have experience in planning and executing events at high volume conference center operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your role:

Is responsible for the achievement of budgeted banquet revenue inclusive of food, beverage, room rental, audio visual and misc. revenue.

Works closely with leadership to ensure group food and beverage contribution is in alignment with budgeted expectations

Provides daily direction and leadership to the conference service operations team.

Prepares operations team weekly schedule, yearly evaluations, approval of time off and monitors overtime and labor costs.

Participates in daily, weekly, and monthly meetings as required.

Works with the Banquet Manager to ensure all space is set up as required.

Ensures the setup of all conference rooms, ballrooms and pre-function space to include tables, chairs, audio-visual technology, pens, pads, waters, and food and beverage stations per the direction of the banquet event order

Ensures conference guests get proper support and setup of all technology needs.

Maintains all conference equipment ensuring maintenance checks and repairs are completed in a timely manner. Working directly with vendors and department Business Operations Manager on purchases.

Monitors work of vendors and external contractors to schedule setup of outside equipment for events and or scheduling repairs maintenance with vendors.

Makes sure conference service operations team follows all safety procedures in respect to the opening and closing of conference and banquet space each day.

Makes sure conference service operation team is providing service to straighten and tidy up conference space in use during scheduled lunches and guests break sessions.

Completes additional task that may be assigned by senior management.

Permanent