Mortgage Servicing - Senior Manager Operations Strategy

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

Responsible for managing a team that develops and implements operation strategies for the oversite of mortgage servicing, including, but not limited to: third-party vendor oversite, vendor contract management, loan boarding, cashiering, collections, loss mitigation, foreclosure, bankruptcy, special servicing, escrow, invoicing, and back-office support. Develop and manage analytical initiatives that evaluate strategies, policies, and procedures. Recruit and develop talent to automate controls, improve processes, and develop controls mitigating risk.

How You’ll Do It

Develops and implements strategies to meet business goals.

Enhances system capabilities to improve decision making and operation effectiveness and efficiency.

Monitors and maintains systems and decision integrity to minimize adverse impacts on customers.

Manages and develops a team including hiring, performance evaluation, and development decisions.

Plans, initiates, prioritizes, and oversees projects to meet business needs.

Manages legal, compliance, and audit processes for the team.

Develop and implement rules based, automated controls mitigating human error while improving efficiency.

Qualifications You’ll Need

The Basics

Bachelor’s in Economics, Business, Finance or Engineering

8+ years’ experience Mortgage Servicing, Consumer Finance, Analytics, Operations Strategy/ Research

In lieu of degree, 10+ years’ experience Mortgage Servicing, Consumer Finance, Analytics, Operations Strategy/ Research or related.

Preferred Qualifications

Master’s in Economics, Business, Finance or Engineering

10+ years’ experience Mortgage Servicing, Consumer Finance, Analytics, Operations Strategy/ Research or related.

Experience in mortgage servicing functions: loan boarding, cashiering, call center, correspondence, website, collections, loss mitigation, foreclosure, bankruptcy, REO, special servicing, escrow, invoicing.

BlackKnight products (MSP, Loan Sphere).

Vendor oversite; contract/SOW development and oversite.

Application Deadline:The application window for this position is anticipated to close on Apr-08-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:The base pay for this position generally ranges between $103,000.00 to $174,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

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