Talent Delivery Director

Talent Delivery Director Night Shift - 10 pm - 7 am IST Location - BLR As a Talent Delivery Director, you are responsible for providing the client with a specialist recruitment solution based on their service offering.

You are required to manage the onsite team, reporting back to client and RSR key stakeholders.

Your primary tasks will include, but not be limited to; Providing leadership in managing operations Developing, supporting and motivating teams Client relationship management & stakeholder management As a delivery manager, you’ll develop strategies necessary to meet the client’s expectations based on agreed SLAs.

You will monitor and assist your team in a matrix-based environment to ensure the maximum productivity, and on-time completion of targets and goals.

You’re also responsible to develop and maintain a positive working relationship with the client.

nature of job reporting to On-site work opportunity Client facing role - strategic leadership Regional Director of Client Delivery / Global Director - Client Delivery / Global Vice President primary responsibilities A) Key stakeholder management Acting as first point of contact for clients and first escalation point for any daily operational issues.

Proactively engaging with the client to understand recruitment needs and drivers to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved Ensuring onsite team is meeting internal and client KPI’s & SLA’s Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency Responsible for meeting customer satisfaction targets Ongoing account development and up-selling from existing solution and engaging with necessary Randstad colleagues Managing ad-hoc project based work and reporting to benefit the smooth running of the client account Prepare activity reports to support effective management of information reporting.

B) Operations management Analyze SLAs, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met.

Maintain external networks with industry associations, government bodies, networking events and others, to obtain market information.

Developing and maintaining internal RSR Operations and Infrastructure networks.

Manage financial and administrative processes in accordance with company policies, standards and procedures to support day to day management of the business.

Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy.

C) People Management Lead and manage the recruitment and induction of consultants to ensure business resource plans have been achieved.

Provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities.

Assess and address training needs of staff to support personal development plans.

Provide regular communication to staff to update them on market developments, business priorities and to create a positive working environment.

Provide regular and constructive feedback to staff.

Conduct team meetings to promote teamwork, set & prioritize goals and inform on company updates.

key performance indicators Achievement of Contract performance KPIs Client satisfaction Contract P&L performance to budget Employee Engagement required skill-set & qualifications 12-18 years of corporate experience, preferably in a staffing or HR environment 5-7 years of minimum experience in a leadership role Superior consulting, leadership, management, interpersonal, and mentoring skills Ability to rely on experience and judgment to plan and accomplish goals Experience in resolving conflicts and gaining cooperation among peers, staff, and client Process improvement/continuous improvement or project management skills Client relationship management, customer service and stakeholder management skills Ability to work in complex environment and deal with ambiguity, uncertainty and challenges Positive attitude and problem solving skills, willingness to learn and build Excellent written and oral communication skills Should have commercial acumen and client focus Passionate, driven for positive results and team-player what’s in it for you Join a global market leader in HR services with industry recognition Join a diverse and inclusive workplace Join a company with a wide range of learning, development and advancement opportunities Join a company that offers a great work/life balance Join a company with proven processes and high-output technology to create efficiency about Randstad Sourceright Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility.

Sourceright’s experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce.

Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions.

With 60 years of global HR heritage and 25 years of being HR pioneers in India, Randstad is India's market leading HR services provider offering the broadest portfolio.

We attract the best people, and invest in their development.

We challenge them to perform to the best of their ability, and to seize the opportunities out there in the world.

Our employee value proposition of "Making Work Meaningful" is what we believe makes us a high-performing and meritocratic Organization.

Click here to know more about us - please note Randstad is an equal opportunity employer and we welcome people from all walks of life - race, color, religion, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.