Medical New Patient Scheduler

Job Description

Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.

Overview: We are looking for a qualified and experienced individual to work as a New Patient Scheduler / Operator. This person will coordinate and organize paperwork, records requests and new appointments for new patients. Will provide excellent customer service and requires excellent communication skills on a daily basis. This is a full-time, day-shift position working a Monday - Friday schedule located in our Central Business office in Chandler.

Essential Duties and Responsibilities include:

Answers incoming calls from potential patients, referral sources.

Monitors the fax server.

Monitors patient call backs/voicemails.

Registers new patients; obtains all relevant demographic and insurance information.

Requests and follows up on medical record requests prior to new appointment.

Mails or emails new patient paperwork in a timely manner.

Works within Excel logs for patient information record-keeping.

Coordinates pre-appointment prep work for all new appointments.

Communicates daily with physicians for scheduling need

Must be able to type and work on a computer.

Ability to work in a constant state of alertness and safe manner.

Performs other duties as requested by supervisor, administrator, or physicians.

Knowledge and Skills:

Knowledge of insurance company’s procedures and policies.

Knowledge of HIPAA rules & regulations preferred.

Knowledge of governmental, legal and regulatory provisions related to collection activities.

Knowledge of chemotherapy related drugs and supplies utilized preferred.

Proficiency in Microsoft Office, Word, Excel and Internet.

Ability to use computer and office equipment.

Excellent customer service skills.

Excellent verbal and writing communication skills.

Basic mathematical knowledge.

Bilingual preferred.

Education and Experience:

1-2 years’ medical experience required.

Medical Oncology experience preferred.

We offer a competitive salary and a comprehensive benefit package including health/dental/vision and life insurance, 401K, and a caring work environment. We are an E.O.E.

.

Visit our website at "Outsmarting Cancer One Patient at a Time"