E-commerce Account Specialist

Job Description

Salary: $55k - $60k DOE

Are you a motivated and organized team player? Do you value health and helping others? If you want to work with other like-minded individuals, we would love to have you join our Seeking Health team!

Job Title:

E-commerce Account Specialist

Position Type:

Full-time (40 hrs/wk) Non-Exempt (hourly)

Reports To:

CEO

Location:

SH Headquarters – Bellingham, WA

Work Days:

Monday - Friday

Work Hours:

40 hours per week with shift flexibility

Position Summary

This position is responsible for supporting the strategic planning and overall management of our Amazon marketing and operations channel.

Role and Responsibilities

Adhere to Seeking Health’s Core Values.

Support all management and execution of e-Commerce strategy regarding our 3P selling partners across multiple platforms.

Coordinate with internal and external marketing teams to execute all e-commerce platform marketing goals and objectives.

Execute a monthly marketing and distribution plan.

Internal collaboration with Supply Chain Manager on E-commerce supply chain, demand planning, forecasting, and fill rates.

Support and establish on-going efficiencies regarding the Fulfill by Amazon (FBA)

Serve as the main point of contact between Seeking Health, 3P selling partners, E-commerce platforms, and any paid support contractors.

Work closely with internal wholesale and warehouse teams to support wholesale order placement and fulfillment.

Collaborate with Customer Service team to monitor and address customer concerns and product listing issues.

Collaborate with Quality Control department to ensure compliance and appropriate documentation.

Oversee buy box trends and manage accordingly.

Ensure all Amazon account issues/blocked listings are handled accordingly.

Drive short- and long-term amazon and e-commerce strategies to meet and exceed the company’s growth goals.

Oversee the Amazon & E-tailer, media budget, sampling, promotions, and holiday.

Roles and Responsibilities specific to Pattern relationship

Communicate with Pattern account manager and other wholesalers, including product updates/reformulations, name changes, label changes, and new product launches.

Provide assets: creative, copy, digital, product attributes for wholesale accounts.

Onboard new products using Pattern’s onboarding template.

Collaborate with Pattern account manager to provide documentation for blocked products (including live-in-hand images, COAs, etc.).

Collaborate with Pattern marketing teams on creative assets and SEO/copy.

Collaborate with Pattern ad manager to monitor strategy and ad spend.

Adhere to other duties as assigned.

Qualifications, Requirements, and Preferences

Excellent organizational skills and attention to detail are REQUIRED!

Proficient in Asana (project management software)

Proficient or eagerness to become proficient with Amplify software

Thorough understanding of or the ability to quickly learn about the project or product being developed.

High level of comfort holding team members, including senior team members, accountable for deliverables and quickly flagging any areas of risk to management

Proficient in Microsoft Office - Excel, Word, PowerPoint, WordPress, social media,

Excellent verbal and written communication skills

Ability to work independently and quickly in a fast, production and deadline-oriented

Strong supervisory and leadership skills

Project and process management experience required.

Proven track record in working collaboratively as part of a multi-functional team and proactively inserting yourself as necessary.

Negotiation skills preferred.

What we will offer

Work life balance

Competitive salary based on market data.

Annual Profit-Sharing bonuses

Medical, Dental, Vision benefits

4 weeks of paid vacation with additional sick leave

401(k) benefits with a 6% employer match

Wellness and personal travel reimbursements

Seeking Health product annual stipend at discounted rate

Life Insurance and Short-Term Disability benefits

9 paid holidays + your paid day off for your birthday

Personal & professional growth and development training

On-site fitness center with personal trainers