Customer Service Advisor

Job Description

Description:

What can you expect as an Automotive Customer Service Advisor?

As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors truly love helping our customers be reviewing past service work and communicating the vehcile's needs. Our best will inquire about the customer and the vehcile's complaints and work with our technicians to find a correction. Our Customer Service Advisors love to engage with the customer and are always welcoming them with a smile. Some of the reasons our advisors love working with us are:

Efficient teams delivering timely inspections

The use of a cutting edge POS system that graphically illustrates our customers' needs based on the vehciles' manufacturer reccomendations

Thorough technicians that deliver quality inspection reports

Steady flow of customers

What you will do:

Greet the customer and acknowledge their request

Check-In the customer and verify information

Be an expert on all sales processes and initiatives

Process phone calls in a professional manner. Encourage the customer to come in for service work.

Be comfortable selling to our customers our product offerings

Document, verbally communicate and sell the recommendations

Write estimates and order parts for services as needed.

Be able to create and bill out all sales orders.

Work towards achieving any company-set goals or objectives, including individual sales goals.

Keep pace with customers, balancing multiple priorities and using good judgement to manage time.

Build relationships with customers by communicating the status of their vehicle, promise time.

Benefits include:

Competitive pay (based on experience)

Bonus plan

Matching 401K

On-the-job training with Award Winning Online Training Platform: Jiffy Lube University

We promote from within a commitment we are passionate about

No late evenings

Tuition reimbursement

Paid vacation and holidays

Medical insuranceRequirements:

What are the Job Qualifications?

Driver's License

Ability to Stand on your feet for 10+ hours

Ability to speak English

Bi-lingual is a plus!

Previous sales experience is a plus - automotive is preferred