Front Desk Associate Club Opener

Job Description

The Fitness Equation is looking for a professional, performance-driven Front Desk Associate (Club Opener). The Front Desk Associate (Club Opener) is the first face a member, guest, or staff member sees when entering our club and works the opening shift arriving at 3:30 A.M. The Fitness Equation relies on our Front Desk staff to greet with a smile, welcoming attitude, and an eagerness to attend to members’ needs and provide exceptional service. The Front Desk Associate (Club Opener) must maintain a positive attitude at all times. This role also requires multitasking skills to manage an organized and efficient Front Desk area.

Responsibilities

Arrives on time to open the club and communicates opening insights to management team.

Greets members, guests, and staff with enthusiasm and a friendly attitude.

Answer telephones, transfer calls, take messages, and communicate in professional manner.

Scan members in with key card, verify ability to access club, stop those who are unable to access club.

Transfer guests to Membership team and TFE Management for tours and membership presentations.

Work with TFE Management to update member billing information, sell authorized Front Desk POS items, and transfer interviewees, business partners, and other guests to their meeting locations.

Keep members informed of events happening in the club and promotional messages.

Distribute towels, other items that may be provided at Front Desk.

Resolve and mediate member concerns in a calm and controlled manner.

Maintain a clean and organized front desk work area.

Qualifications

H.S. student or completed H.S. diploma/GED

Strong punctuality and communication skills are essential

Ability to communicate professionally and provide appropriate and effective problem solving information to members, guests, and staff

Ability to initiate task management and keep control of front desk during slow times and peak times

Dependability in fulfilling job responsibilities

Interest in and passion for physical fitness

CPR and First Aid qualifications (preferred)

Health club work experience (preferred)

TFE offers competitive compensation, benefits, and a FREE membership with employment. As part of TFE’s educational assistance program for ongoing education, TFE agrees to pay educational expenses up to a maximum of $500.00 per staff member per year. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted.