Job Description
Description
Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture. Our firm is a dynamic and creative force that is dedicated to transforming spaces into living works of art. With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality.
Job Title: Call Center Agent
Location: Saint Louis, MO
Job Summary:
We are seeking a dedicated and enthusiastic Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing excellent customer service and support to our clients. This role requires strong communication skills, attention to detail, and the ability to handle high-pressure situations with ease.
Key Responsibilities
Answer incoming calls and respond to customer inquiries in a professional and courteous manner
Resolve customer complaints and provide appropriate solutions within the prescribed time limits
Maintain accurate records of customer interactions, transactions, comments, and complaints
Provide accurate, valid, and complete information to customers by using the right methods/tools
Identify and escalate priority issues to the appropriate teams
Follow up on customer interactions to ensure customer satisfaction
Skills, Knowledge and Expertise
High school diploma or equivalent
Previous experience in a customer service or call center role is preferred
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
Ability to multitask and prioritize tasks effectively
Proficient in using computer applications and call center systems
Benefits
Benefits:
401(k) Matching
Disability Insurance
Employee Assistance Program
Flexible Schedule
Flexible Spending Account
Job:
Full time
Pay:
$38500- $49500 per year