Help Desk Associate

Job Description

Our Support Team in seeking route accounting support personnel for this position to assist with the following:

Create various statistical reports for customer and internal use.

Perform accurate data entry into our route accounting software.

Analyze data feeds for troubleshooting and reporting.

Provide support to users of all skill levels by phone and email for our route accounting software and handheld devices.

Staging of Equipment -Unbox, provision, and test new equipment to prepare for deployment.

On Call (After Hours) rotation

Ideal candidates possess experience with any or all of the following:

Inventory management or sales accounting from any movement-driven industry, such as retail, logistics, warehousing, or distribution.

Time and ticket tracking software to document support incidents.

Basic understanding of troubleshooting handheld devices.

Minimum Qualifications:

High School or Equivalent Diploma (Required)

Fluent Spanish speaking (Preferred)

Excellent customer service skills

Strong personal and work ethics

Professional communication skills, both oral and written

Proficient in Microsoft Office Applications - Outlook, Word, Excel, PowerPoint (Required)

Professional attitude, attire, and communication

Two years prior Customer Service Experience (Required)

Prior experience providing technical support via phone

Experience working with iOS and Android operating systems (Required)

Schedule:

8 hour shift

Monday to Friday

On call rotation

Job offer dependent on successfully passing a background check. Compensation will depend on experience and qualifications.

Benefits include paid time off, paid holidays, paid maternity/paternity leave, medical and dental insurance with employer-funded HSA account, and IRA with company match.

Job Type: Full-time