IT Help Desk Manager

Job Description

Are you an experienced and dynamic IT professional ready to take the lead at Highway and Heavy Parts? We are seeking a highly motivated IT Team Lead to join our growing team and drive innovation in our technology landscape. As the IT Team Lead, you will be responsible for overseeing a talented group of IT professionals, managing projects, and ensuring the seamless operation of our IT infrastructure.

Main Job Tasks and Responsibilities

Lead and organize the IT department's weekly meetings

Plan and direct IT team training

Improve processes and policies in support of organizational goals

Assist in the development of the yearly IT budget

Conduct audits and quality checks to validate that the IT team is meeting KPI goals effectively

Responsible for resolving all IT Tickets that other IT team members cannot complete

Delegate tasks and accountabilities related to IT processes

Coordinate and assign IT action plans for team members

Keep the department on track to meet department strategic objectives

Oversee recruiting and upgrading.

Complete Capacity planning based on turnover, and growth trends

Provide feedback, support, and coaching to the IT team

Set individual KPI targets with the IT team

Approve timesheets and time off requests

Oversee the activities and performance of the IT team

Oversee the activities and performance of outside developers

Problem solve and oversee all IT Team problems

Ensure the IT team has the necessary resources to perform properly

Follow the HHP system and report any problems to management immediately

Education and Experience

Knowledge of spreadsheet software (Microsoft Excel, Google Sheets) and other software (word processing, presentation graphics, etc)

Knowledge of pivot tables, advanced graphing, VLOOKUPs, and VBA macros

1-3 years of experience of working with databases and E-commerce applicationsCompany Description

Are you ready to join a dynamic team at Highway and Heavy Parts (HHP), America’s most trusted supplier of aftermarket parts? At HHP, we're on a mission to transform the industry through our commitment to excellence, customer satisfaction, and innovation. We're looking for employees who are passionate about making a difference, thrive in a fast-paced environment, and are dedicated to providing top-quality solutions to our customers. As part of our team, you'll have the opportunity to work with cutting-edge technology, receive continuous training and support, and contribute to a culture that values teamwork, growth, and personal development. If you're ready to be a part of a forward-thinking company with a strong focus on quality and customer success, join HHP today and help us drive the future of heavy-duty parts and services. We will fuel your career journey!

HHP has two in-person locations with a headquarters in Coleman, MI and a second location in Saginaw, MI. We are a fast-growing, systemic company offering many opportunities for growth and career advancement. Our culture provides an open, collaborative environment committed to professional development.