Regional Operations Manager

Job Description

Job Summary:

Crossroads Courier is seeking an experienced multi-site operations leader for our Regional Operations Manager role. The Regional Operations Manager will oversee small-parcel courier operations in their assigned region and provide strategic and tactical leadership to achieve success in day-to-day operations and meet long-term business goals. A successful Regional Operations Manager will be highly entrepreneurial, able to lead a dynamic workforce, an excellent communicator, and espouse our core values: Gritty, Efficient, Tenacious, Solutions Driven, Innovative and Takes Ownership.

#ZR

Responsibilities:

Oversee daily operations

Achieve business goals and financial targets

Monitor, develop, and refine KPIs to further our data driven approach to Operations Management

Perform formal and informal staff coaching, mentoring, and development sessions

Work with internal and external stakeholders to plan and implement new business onboardings

Launch and manage ongoing process improvement initiatives

Conduct regular on-site visits with assigned teams

Serve as POC for escalated customer issues, including night/weekends

Collaborate with peer Regional Operations Managers to achieve appropriate staffing levels in a dynamic business environment, network-wide 24/7/365

Attend and/or lead weekly, monthly and quarterly leadership meetings

Facilities management

Salary:

$100,000 to $125,000 per year

Biweekly pay

About Us:

Crossroads Courier is a privately held, nationwide company, based in St. Louis, MO, that provides time-critical, ground and air courier services to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors.

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

Requirements

Qualifications:

Bachelors degree in Business Administration, Operations Management, or a related field

5 years of proven experience in a similar multi-site operational leadership role

Previous P&L responsibility of at least $15MM

Excellent communication skills

Highly analytical and creative problem solver

Proficiency in Microsoft Office

Ability to travel up to 75%

Benefits

Benefits:

Medical, dental, and vision

PTO

Company Description

Crossroads Courier is a privately held, nationwide company, based in St. Louis, that provides time-critical, ground and air courier services to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors.

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.