Claims Account Representative 2

Schedule: Full-time

This posting is open to current employees of the Ohio Attorney General's Office only.

About Us:

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

What You'll Do:

The Ohio Attorney General's Office is currently seeking candidates to fill a Claims Account Representative 2 position in the Collections Enforcement Section. The successful candidate will collect certified delinquent taxes and debts owed to state agencies. This position will primarily be designated for remote working. There may be in person requirements for training and operational needs. The headquarter location is our Columbus, OH office.

The duties for this position include, but are not limited to, the following:

- Collects delinquent taxes and/or monies owed to state agencies; handles sensitive telephone and in-person contacts with general public, clients, accountants and attorneys to collect delinquent debts (e.g., accesses, reviews and updates account information).

- Requires payment in full and/or establishes payment plan for debtor (which requires use of multiple computations).

- Works with special counsel to collect debts.

- Performs skip tracing, investigates, traces and verifies debtor location (e.g., uses various methods to locate and verify information).

- Maintains accounts on debt owed to state and local governments (e.g., reviews inventory daily to determine status of payments, maintains daily log sheet for supervisor).

- Issues praecipes and cites permits.

- May assign and/or reassign cases and/or assessments to special counsel when necessary.

- Negotiates repayment with debtor, legal and/or other government representatives.

- Closes accounts which have made restitution.

- Performs general clerical tasks (e.g., reviews and sends correspondence, files, makes copies, and answers phones).

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

Paid time off, including vacation, personal, and sick leave

11 paid holidays per year

Childbirth/Adoption leave

Employee Development Funds

The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

High school diploma and 2 years experience in collections or 12 months experience and 12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience or 4 months training in use of personal computer, calculator & telephone equipment.

- Or completion of associates core program in business administration, communications, English or related fields

- Or equivalent of Minimum Class Qualifications for employment noted above

Preferred Qualifications:

- 2 years' customer service experience

- Experience working in a high volume call center

- Experience diffusing escalated situations

- Knowledge of Fair Debt Collection practices

Job Skills: customer service, confidentiality, customer focus, listening, responsiveness, and verbal communication