Security Sales Support Lead

Job Purpose

At RWS, we are committed to safeguarding our clients' security. We are looking for a Lead Security Sales Support Administrator to join our Security Governance, Risk and Compliance team. In this role, you will play a vital part in handling and prioritizing all client-related security requests, ensuring our clients have peace of mind when it comes to their data and operations.

About Group Technology

Group Technology enables the organization to achieve its strategic direction whilst driving shareholder value. The division establishes common standards and IT governance across the business. It further develops and manages core applications enabling smooth operational running of the organization across all functions. We drive and deliver future roadmaps aligned to the overall strategic direction of the business. Group Technology support services to over 7500 end users across the globe, manage the information security operation and safeguard all our assets. Our core Group Technology functions include Technical Architecture, Network & Voice, IT Security, Service Delivery, Solutions Delivery and Asset Management. Group Technology has a global presence across all regions with over 400 staff.

Job Overview

Key Responsibilities

Primary Responsibilities

Your role will encompass leading the security sales support team and you’ll be responsible for managing three critical types of client security requests.

RFP / RFI responses and pre-sales security questions

Contractual review and co-ordination of security terms

Post-sale security assessments and audit questionnaires

You will work collaboratively with our security, legal, and sales teams, making this an ideal opportunity for individuals experienced in client/supplier contracting or those seeking to broaden their horizons into the realm of cyber security.

Key Responsibilities

Leading and mentoring a small team of security specialists to ensure efficient and effective client service.

Serving as the central point of contact for all client-related security requests.

Logging requests and collaborating with requestors to gather necessary contextual information.

Establishing relationships with various teams to build a central repository of security-related information and presenting it in a client-friendly format.

Conducting initial analysis of requests to determine response priority and complexity.

Utilizing our knowledge database to complete as much of the request as possible before coordinating.

Identifying the need for specialist input, coordinating handoffs, and ensuring timely delivery of responses.

Engaging with specific security questions and reviewing detailed security terms in contracts.

Managing escalations outside defined parameters.

Leading the weekly client engagement meeting.

Providing regular reports on sales engagement activities.

Reporting to the Security Governance, Risk, and Compliance Manager.

Skills & Experience

A minimum of 5 years of prior experience in a security-focused client relationship management role.

A university degree, preferably in a commercial or legal field.

A strong interest in IT and Cyber Security.

Exceptional organizational and methodical skills.

The ability to establish relationships easily while being assertive when required.

Proficiency in English language.

Knowledge of security frameworks such as ISO 27001, NIST, and HITRUST (desirable but not essential).

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we ll Deliver together as One RWS.

For further information, please visit: RWS

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

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Regular Full-Time