Clinic Assistant- Primary Care Downtown

Responsible for performing clerical support and environmental activities using current technology under the direction and supervision of RN. Enhances the ambulatory clinic flow with effective clerical and environmental support of clinical staff and patients.

Schedule: Full-time, Monday-Friday (1st shift)

Location: Central Campus

Why Nationwide Children's Hospital?

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.

Responsibilities

Proficient in use of electronic medical record, collecting patient information and documentation. Unit may specify additional responsibilities.

Prepare and maintain the patients' medical records, including obtaining vaccine records, administering screening tools, scoring and inputing data into chart, as directed.

May be trained to use external record systems such as Impactsys, OARS to check patient data.

Perform monitoring of patient charts for required signatures for example general consents, advanced directives, and other related documents and secures signatures as appropriate; assures that demographic information is updated and accurate.

Operate communication systems including, but not limited to telephone, Streamline, pneumatic tube and multi-function devices i.e. fax/printer/ copier/scanner.

Coordinate unit communications and efficient clinic processes related to clerical support and environmental activities on the unit.

Responsible to answer clinic phone, accurately transcribe and communicate results, requests for refills or other clinical information to clinical staff as directed.

Maintain unit supply of computer down-time forms and implement the down time procedure for the staff.

Clean, order and stock clerical, educational and clinical supplies.

Dust surface unit/area of the unit desk ? Order office and/or clinic supplies.

Proficient in operation of Intranet to facilitate staff needs for policies and procedures and other intranet documents needing printed.

Maintain unit files and educational materials.

Maintain a clean, safe patient care, and unit environment, which may include unit specific duties such as cleaning unit refrigerators, microwaves and etc.

Monitor and maintain unit as required by regulatory agencies and document appropriately.9. Acts as a preceptor for orientation and training of other Unit CoordinatorClinic Assistant staff.

Identify own learning needs, seek assistance and attend educational programs as needed.

May perform greeting and registration of patient, attains patient demographics, guarantors, insurance, co-pays, phone numbers, text reminders, My Chart sign up, establishing Outpatient Code, transfer, and discharge of patients.

In emergency situations, initiates Code Blue/Medical Assist, Code Silver, Code Violet by dialing 2-2233 or 911 and providing all required information. Confirms with staff that call was placed.

Accurate scheduling and/or rescheduling of patient appointments for clinic appointments, specialty sessions or other needed services; may perform reminder calls, patient outreach contacts or other communications as directed

Transports requisitions and specimens as directed.

Assist with transporting patients as directed for all transfers or discharges.

Participate in unit/program/area quality process improvement activities. Able to use basic computer programs such as Microsoft Outlook, Word, Excel. Able to perform data entry for Quality Improvement, screening tools or other clinic based projects.

Maintain confidentiality and adheres to HIPAA guidelines.

Qualifications

Education:

High School graduate or equivalent.

Successful completion of an approved unit coordinator/clerk course or demonstration of equivalent competence.

Skills:

Computer skills required. Ability to navigate most current technology systems.

Excellent Customer Service Skills.5. Previous health care experience preferred.

Possess good verbal and written communication skills and interpersonal skills.

Present a neat appearance, good grooming, and professional manner.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet

Full Time