Medical Practice Scheduler

Job Description

A medical practice scheduler is responsible for managing the appointment schedule of a healthcare facility, such as a doctor's office, clinic, or hospital. The following are the typical job duties and responsibilities of a medical practice scheduler:

Scheduling patient appointments: The primary responsibility of a medical practice scheduler is to schedule patient appointments. They are responsible for ensuring that appointments are scheduled efficiently and effectively, without double-booking or overbooking.

Answering patient inquiries: Medical practice schedulers must be knowledgeable about the services offered by the healthcare facility and be able to answer patient inquiries regarding scheduling, medical procedures, and insurance coverage.

Input insurance coverage: Medical practice schedulers must input patients' insurance coverage before scheduling appointments, and inform patients of any out-of-pocket costs.

Updating patient records: Medical practice schedulers are responsible for updating patient records with appointment information, insurance coverage, and any other relevant information.

Coordinating with medical staff: Medical practice schedulers must coordinate with medical staff to ensure that patient appointments are scheduled at appropriate times, and that patients receive the care they need in a timely manner.

Managing cancellations and rescheduling: Medical practice schedulers must handle cancellations and rescheduling requests from patients, and work to ensure that patients are seen as soon as possible.

Maintaining confidentiality: Medical practice schedulers must maintain patient confidentiality at all times, and ensure that patient records are kept secure and private.

In summary, a medical practice scheduler plays a critical role in ensuring that patients receive timely and effective healthcare services. They must be knowledgeable about medical procedures and insurance coverage, able to communicate effectively with patients and medical staff, and able to manage appointment scheduling efficiently and effectively.

Skills and Abilities Needed:

Superior customer service ability for patients, families, guests, and co-workers

A “can do” mindset

Excellent attention to detail and ability to prioritize tasks in a fast paced environment

Understands confidentiality and HIPAA

Well-developed written and verbal communication skills

Knowledge of basic math and modern office equipment

Cultural sensitivity and demonstrated ability to work with all people

Qualifications:

High school or equivalent required

Minimum of 6 months customer service in medical setting

Allscripts PM knowledge is strongly preferred

Ability to successfully pass a background check and other pre-employment screening

Company Description

The Pediatric Center in Richmond has been providing excellent pediatric care since 1962. Over the years, we have adapted to changes in the field of pediatric care, diagnosing diseases earlier and improving treatment options. We prioritize the growth and development of children and conduct screenings to identify developmental delays and disorders.

Behavioral Health Integration (BHI) is an approach that aims to enhance the delivery of mental health care by seamlessly incorporating mental and behavioral health screening, treatment, and specialty care within primary care settings. BHI fosters collaborations between primary care providers and specialized mental health professionals to ensure comprehensive and integrated care. While BHI can take various forms, its core principle remains the same: bridging the gap between primary and mental health care through collaborative partnerships.

Throughout the years, our commitment remains unwavering: we always prioritize the needs of our patients. Our team consists of friendly and experienced professionals from diverse backgrounds. We are excited to help with all aspects of children's health and provide the best care possible.