Onsite Support Technician

Position Title: Onsite Support Technician

Location: San Francisco, CA

Salary Range: $75,000-90,000

Position Summary:

As an Onsite Support Technician, you will be stationed at our client's location, providing Level II IT Support and Break/Fix resolution. Your role demands patience, adept questioning skills, and a commitment to efficiently resolving issues. The salary for this position starts at $80,000 and is negotiable based on experience.

Responsibilities:

Demonstrate motivation to efficiently resolve technical issues.

Exhibit a willingness to enhance skillset by pursuing industry certifications (costs covered by the company).

Possess excellent communication skills.

Showcase top-notch troubleshooting abilities.

Adhere to documentation procedures and suggest improvements when necessary.

Take ownership of problems and ensure their resolution.

Manage multiple priorities effectively and see projects through to completion.

Enjoy a collaborative and enjoyable work environment within a great team.

Desired Skillset/Experience:

3-5 years of experience in technical support roles.

Mandatory proficiency with all current Windows operating systems; familiarity with Apple systems desirable.

Preferable experience with Server 2008-2019 and Active Directory.

Competence in O365 Administration and Troubleshooting.

Familiarity with Mobile Device Management (MDM) systems.

Preferred experience with SonicWall Firewalls.

Basic understanding of networking concepts such as Routing/Switching/VLANs.

Experience with VMware and Azure is advantageous.

CompTIA A+ and Network+ certifications required within 1 year of hire.

Desirable certifications from Microsoft, Apple, SonicWall, Cisco, and other IT vendors.

This is a dynamic opportunity for an individual with a passion for technology and a drive to excel in a collaborative team environment.