Service Captain

Job Description

The Olive Tree has upheld the standard for excellence in Wichita for nearly four decades. We offer everything you need to ensure your event is a cherished experience for your guests: award-winning catering, flexible venue space, skilled bartending, and professional event planning.

JOB PURPOSE: The Service Captain serves as a team lead for the banquet service staff to ensure high-quality execution of large receptions and events involving food service; he or she also serves as a liaison between the banquet service staff and the kitchen staff and otherwise assists in management operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Resolves guests’ concerns, inquiries, and complaints

• Lead banquet service team by training, coaching, delegating, and setting a standard of excellence.

• Assist with food and table prep before the event begins.

• Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance.

• Serve plated dinners to guests and respond to requests for beverages, appetizers and other needs.

• Communicate with manager as well as other servers and event organizers.

• Serve alcoholic and non-alcoholic beverages.

• Open wine and take drink orders.

• Clean up venue after event ends and assist with inventory, food storage and other closeout tasks.

• Assists with bartending when necessary.