SECRET cleared Tier 2 Service Desk

Job Description

Key Skills:

1. NIPR/SIPR

2. Air Force networking/ Help Desk

3. Secret clearance and sec+

Full Req:

Assist with implementing and supporting hardware, software, and telephony systems which provide the infrastructure for customer support. Apply consulting and technical expertise. Develop innovative solutions to complex problems. Work without considerable direction and mentor or supervise team members, if needed. Provide second-tier support to end-users for desktop or laptop systems, applications, hardware, and associative technical administrative applications, including the fielding, management, configuration, repair, and system programming aspects of hardware desktop and laptop support in an enterprise setting

Basic Qualifications:

2+ years of experience in troubleshooting software and hardware issues directly with customers

Experience with troubleshooting NIPRNet and SIPRNet networks and computers

Secret clearance

HS diploma or GED

Additional/Preferred Qualifications:

Experience with VoIP solutions, including Cisco, Avaya, and Microsoft

Experience with working in IC or DoD communities

BA or BS degree

Security + Certification

Company Description

Agensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.