Commercial Center Manager

Job Description

Company Description

Monro, Inc.

Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.

Destination Monro – Your Career is Here!

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro! – Your career is here.Job Description

The Commercial Center Manager position is responsible for providing the day-to-day leadership to the store and teammates. This position supports Monro’s vision in becoming a leader for automotive and tire centers, trusted by consumers as the best place for quality maintenance and repairs.

The hourly range for this role is minimum wage up to $40.00.

This role is eligible for additional compensation and incentives. Pay will be based on experience level.

Responsibilities

Develop sales and technical teammates to produce a consistent 5-star Guest experience

Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry

Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty

Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services

Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates

Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses

Perform other duties as assigned

Management Responsibility:

The Store Manager position provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Technical Service Manager, Service Manager, and Assistant Store Manager. This position operates under the general direction of the District Manager. Qualifications

Education and Experience:

High School Diploma or equivalent. 2-4 years of demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives.

Knowledge & Skills:

Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments

Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports

Business mentality with the drive to exceed established goals

Possess basic algebra skills to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages

Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment

Ability to take initiative in identifying problems, collecting data, and establishing facts in order to produce practical decisions and solutions

Ability to effectively mentor, coach and develop teammates

Work Environment & Physical Requirements:

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Ability to work flexible hours, days, evenings, weekends, and holidays

Must be able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance

Frequent standing and walking for long periods of time

Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting

Additional Information

Benefits

Health Insurance

Dental Insurance

401K Retirement Plan with Company Match

Paid vacation

Paid Holidays

Career Development

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.