Director, Digital IT - CRM, Business Intelligence and AI Applications

As Director, Digital IT – CRM, Business Intelligence and AI Applications, you will be responsible for defining the technology strategy and building execution plans for business intelligence, digital analytics, and CRM platforms. You will collaborate with Sales Enablement and support, e-commerce, and marketing teams to build customer and business intelligence solutions that help our associates identify opportunities enabling them to accelerate digital adoption while driving incremental revenue. This position will report directly to the Vice President of Digital Information Technology.

Duties and responsibilities

Manage and oversee teams facilitating the architecture, implementation and on-going support of CRM, Business Intelligence and Digital Analytics platforms

Develop and execute upon a strategic roadmap for Artificial Intelligence platform and its applications across Beacon’s portfolio of services

Partner with marketing, sales and product management teams to identify opportunities and build solutions that can help drive revenue and efficiency

Maintain and update the technical delivery roadmap for features and enhancements across CRM, Business Intelligence and Digital Analytics platforms

Technical Ownership of A/B testing tools, Session Replay and Digital Analytics platforms facilitating marketing and e-commerce teams with their adoption and usage

Facilitate sunsetting of legacy business intelligence platform and consolidate all dashboard & reporting capabilities through a modern consolidated BI solution

Research, identify and select innovative data warehouse offerings that serves as the future of Beacon’s data warehouse needs and drive the implementation along with the roll out plan

Manage and oversee third party SW and implementation partner relationships

Hire and mentor team members, nurture and cultivate talent to prepare future technology leaders at Beacon

Qualifications

Bachelor's degree in computer or data science and/or relevant work experience

12+ years leading and supporting CRM Applications, Business Intelligence & Digital Analytics platforms

8+ years of experience managing technology teams

3+ years of experience leading or implementing solutions leveraging AI/Machine Learning to solve business challenges preferably in supply chain or distribution space

Extensive knowledge of data analytics, data-science, natural language processing, machine learning, text mining, and LLMs

Proven experience driving customer and stakeholder value through technology solutions

Extensive experience with Business Intelligence platforms and Data Warehouses such as Power BI, Tableau, Cognos BI, Snowflake, Big Query, Red Shift etc.

Experience managing and supporting CRM/Sales platforms preferably Salesforce

Experience working with Python and leveraging Azure Open AI, Google Bard etc

Proven experience working with and deploying solutions to Cloud Platforms such as GCP, AWS or Azure

Proven critical thinking and structured problem-solving skills with tolerance for ambiguity

Experience with Agile development and delivery model

Professional written and verbal communication skills

Comprehensive knowledge of business acumen, financial concepts, and procedures

Working conditions

This position is a remote role. Travel to corporate office, branches, conference and/or meeting site may be required on a periodic basis.

Physical requirements

Prolonged periods sitting at a desk and working on a computer and/or keyboard

Heavy methods of verbal and auditory communication via phone, virtual calls, and/or email