Patient Access Coordinator - Med Center East

Overview:

WE ARE HIRING!

Location:3920 Dutchmans Lane Louisville, KY 40207

About UofL Health

UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations, and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. Affiliated with the University of Louisville School of Medicine, UofL Health is committed to providing patients with access to the most advanced care available. This includes clinical trials, collaboration on research and the development of new technologies to both save and improve lives. With more than 13,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care. For more information on UofL Health, go to (url removed).

Job Summary:

The Patient Access Coordinator is responsible for oversight of revenue cycle activities related to patient registration, referrals, precertification/pre-authorization, insurance verification, co-pay collections, customer service functions and training pertaining to front end operations to ensure financial goals are met. Completes and evaluates Patient Access functions and creates the first impression of UMC’s services to patients and families and other external customers. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities.

Responsibilities:

Maintain and oversee planning and coordination of all patient registration functions to ensure effective cash flow through patient registrations, insurance verifications, pre-authorizations, collections and referrals to eligibility and outreach enrollment specialists.

Develops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of registrations.

Ensure that POT worklist is completed daily.

Facilitate communication between departments and PA management regarding issues of front end operations.

Monitors service volume, referral activities and timeliness.

Complete daily charge reconciliation worklist.

Develop resource materials and guides to be used by staff.

Ensure compliance with established policies and procedures of University Medical Center, the employees, regulatory agencies and third-party payers.

Schedule patient appointments daily for all site accordingly.

Establishes a positive impression and maintains good customer service with patient, families, medical staff, physicians and other employees of the organization.

Fill in for other Patient Access team members during lunch or absences as needed.

Assist with projects as directed by Senior Management.

Attend Department and Team meetings as required.

Performs other duties as assigned.

Contributes to the accomplishment of department and hospital objectives.

Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.

Qualifications:

MINIMUM EDUCATION & EXPERIENCE

High School Diploma or equivalent required

PC literacy, must be able to type 30 wpm with a 95% accuracy

Excellent organizational, oral & written communication skills required

Two years of relevant patient access experience required

KNOWLEDGE, SKILLS, & ABILITIES

Must be dependable, professional and a team player

Critical thinking skills

Solid oral and written communication skills

Ability to multi-task and be flexible with job demands

Energetic, motivated individual that connects well with people

Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines.

Permanent