Principal Application Engineer (SRE)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Site Reliability Engineering (SRE) is a set of principles and practices that incorporates aspects of software engineering and applies them to IT infrastructure and operations. The main objectives are to create highly reliable and scalable software systems and automate operational processes. SREs focus on availability, latency, performance, efficiency, change management, monitoring, emergency response and capacity planning of their services.

As an Application Site Reliability Engineer (SRE) you will be part of team of people who are responsible for the availability of several of Discover’s most critical applications: our PULSE network authorization switch and settlement platforms. You’ll tap into your passion for ensuring these applications are highly available for our customers.

Responsibilities

Creates technology solutions addressing high impact business priorities. Demonstrates the ability to analyze, design, code, test and deploy solutions and product features with high quality to production. Level of technical expertise enables solutions with high complexity and depth.

Competent in multiple contexts, including programming languages, security, automation, testing, and business domains and is the go-to person for many people (inside and outside of their team)

Participates in strategic technology decisions and learns how these decisions impact Discover as a whole

Proactively identifies and mitigates issues based on intuition and experience in multiple domains. Is a thought leader amongst team members and drives problem solving to determine root cause.

Coaches' technology communities at Discover in areas of specific technology domain, design-thinking, agile software development way of working, security, architecture and/or data engineering.

Consult teams and provide hands-on training to teams in observability, incident management and reliability best practices.

Includes defining SLOs\SLAs\SLIs, on-call support behaviors, troubleshooting, building support playbooks, implementing monitoring and alerting, logging standards

Review product journeys and reliability practices on regular interval to enforce best practices.

Lead failure point discussions, chaos testing and family level capacity management.

Responsible for application reliability and resiliency

Leverage metrics and scorecards to better drive site reliability adoption

Ensure delivery teams in the product family track and meet annual operational goals (MTTR reduction, incident reduction, platform availability, SLO\SLA targets)

Ensure the proper level of documentation exists, is maintained, and reviewed regularly

Drive SRE community discussions

Participate in an on call rotation

Minimum Qualifications

At a minimum, here’s what we need from you:

Bachelors – Computer Science or related

6+ Years -- Information Technology, (Software) Engineering, or related

Internal applicants only: technical proficiency rating of proficient on the Dreyfus engineering scale

Preferred Qualifications

Bonus Points If You Have:

Understanding of payments transaction processing switch on HPE NonStop fault-tolerant platform.

Develop large and complex solutions for online transaction processing using Connex Environmental Database (CED).

Have knowledge of Processor Interface and foundational knowledge of Connex Advantage.

Involved in analysis, design, coding, and testing of various Connex module components.

3+ years in a SRE or DevOps role

Experience with DevOps tools, processes, and culture

Extensive experience leading customer facing systems in a mission critical environment

Advanced experience with programming and/or scripting languages (TAL, TACL, C, C++, Cobol 85, Python, Java, bash)

Extensive experience with monitoring and observability tools/technologies (i.e., Prognosis, Web ViewPoint, Grafana, Kibana, Datadog, AppDynamics)

Creation of standardized monitoring dashboards in cloud platforms for proactive monitoring of application and infrastructure health

In-depth knowledge of Non-functional requirements (NFR’s) including pressure/chaos testing, performance, and penetration testing

Operational Readiness strategies and best practices

External applicants will be required to perform a technical interview.

#LI-KE

Application Deadline:The application window for this position is anticipated to close on Apr-13-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:The base pay for this position generally ranges between $104,000.00 to $175,600.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.