Account Management Associate Director

Job Description

MMS is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industries with a proven, scientific approach to complex trial data and regulatory submission challenges. Strong industry experience, technology-enabled services, and a data-driven approach to drug development make MMS a valuable CRO partner, creating compelling submissions that meet rigorous regulatory standards. With a global footprint across four continents, MMS maintains a 97 percent customer satisfaction rating, and the company has been recognized as a leading CRO in Global Health & Pharma’s international awards programs for the last three consecutive years. For more information, visit or follow MMS on LinkedIn.

Job Description:

Operating as the lead point of contact for any and all matters specific to assigned accounts

Building and maintaining strong, long-lasting customer relationships

Overseeing customer account management, including negotiating MSAs and contracts to maximize profitability

Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensuring timely and successful delivery of our service lines according to customer needs and objectives working in partnership with Project Management and Service Lines

Clearly communicating the progress of monthly/ quarterly initiatives to internal and external stakeholders

Developing and maintaining Strategic Account Plan for each assigned account to include Operational Delivery objectives, Financial objectives, Key Metrics/ SLAs, relationship mapping, competitor analysis, etc.

Developing new business with existing customers and/or identify areas for improvement to meet sales targets

Managing issue escalations with assigned customers

Developing/ enhancing/ managing governance structure with assigned accounts

Requirements:

Bachelors Degree in Science, Business Administration, Sales or relevant field

10 years of experience in Account Management or related field

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Project Manager or relevant role

Proven work experience in life sciences industry – CRO, pharma, biotech, other service provider

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Solid experience with CRM software, and MS Office (particularly MS PowerPoint, MS Word, MS Excel)

Experience delivering client-focused solutions to customer needs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Excellent listening, negotiation and presentation abilities

Strong verbal and written communication skills

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