Host or Hostess Grand Haven

FLEXIBLE SCHEDULE! NO NIGHT SHIFTS! Weekend availability is required. This is a seasonal position (summer).

Looking to kickstart your career in the restaurant industry? Enjoy providing friendly and welcoming customer service? Anna's House has an opportunity for you! We are looking for a Host or Hostess to join our team and be the first point of contact for our guests. Host/Hostess responsibilities include greeting guests, providing accurate wait times, escorting customers to the dining area, and making sure our guests have a positive dining experience from the moment they arrive until their departure. The Host or Hostess ensures every guest is provided excellent customer service and a pleasant dining experience.

Anna’s House Hosts warmly greets guests and seats them in appropriate seating arrangements, clears away dirty dishes, sets tables, and provides assistance to the server staff. Hosts manage the wait list and collaborates with managers and servers to serve guests.

Responsibilities

Welcome guests as they enter the restaurant

Provide accurate wait times and monitor waiting lists

Escort guests to the appropriate table or booth

Provide menus and silverware, and announce Server's name

Set tables with condiments, utensils, or other items as needed

Clear dirty dishes and other tableware and bring to the kitchen for cleaning

Stock cabinets and serving areas with adequate supplies (e.g. condiments, rolled silverware, glasses, etc.)

Thank guests upon their departure and invite to visit again soon

Coordinate with server staff about available seating options

Maintain a clean lobby area

Cater to guests who require extra attention (e.g. children, elderly)

Answer incoming calls and address guest's queries

Assist server staff as needed

Perform duties of expo/food runner, busser, and takeout/deli server as directed by leadership

Requirements

Education

High school diploma is a plus but not required

Experience

Previous work experience as a Host/Hostess or Waiter/Waitress preferred

Skills

Understanding of restaurant etiquette

Ability to actively and comfortably engage in conversation with guests

Excellent interpersonal and customer service skills

Excellent verbal communication skills (via phone and in-person) and positive body language

Strong organizational skills with the ability to monitor the entire dining area

Ability to take initiative and problem solve

Excellent attention to detail

Familiarity with health and safety regulations

Work Environment

Ability to regularly stand and walk for long periods of time

Ability to lift, carry, and place up to 30 pounds

Must have weekend availability

Benefits

$14 - $16 per hour with included tip share

Flexible schedule

Excellent working hours

No night shifts

Full-time positions eligible for health, dental, vision, life insurance, and College Tuition Discounts

Future growth opportunities

Part Time