Director of Customer Success - B2B SaaS

This B2B SaaS company has been in business for 20+ years and is working with Fortune 1000 client companies. They are hiring for a Director of Customer Success to join a tight-knit organization championing a flagship workforce management product. This team is responsible for managing dozens of accounts in a hands-on capacity (support, check-ins, renewals, upselling, etc.). You'll be hands-on in a player-coach capacity, managing a small number of direct reports and managing accounts directly while also helping the team establish best practices in terms of data/metrics reporting, customer prioritization, and account expansion. This position is full-time, direct-hire, and fully remote.

Required Skills

7+ years of customer success experience (ideally 2+ in a leadership position)

B2B SaaS industry experience

Experience handling enterprise-level accounts

Experience with owning department KPIs and building out reporting/analytical tools

Bonus Skills

Experience using Power BI as a reporting tool

Exposure to scheduling & workforce management SaaS products

Familiarity with startups and/or smaller (<100 person) organizations

Perks

100% remote flexibility (willingness to work West Coast hours)

ESOP (employee stock ownership program)

Health/dental/vision

PTO and paid holidays

Home office budget

Donation match