Bartender

Job Description

Bartender

The Bartender reports to the Restaurant Manager on duty and is the primary resource to ensure each guest receives a Gold Standard bar experience on every visit.

Responsibilities

People

· Greet guests with a smile! Responsible for welcoming new and repeat guests every visit

· Build a rapport with regular guests to create a welcoming atmosphere

· Promote a fun and positive work environment

· Teamwork! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment

Operations

· Learn/know drink recipes (standard bar and Smashburger signature)

· Verify identification and age requirements of guests before serving guests

· Adhere to local and state liquor laws -Adhere to our company alcohol service policies

· Maintain ABC certification card

· Mix and serve drinks following set standard recipes

· Ensures that drinks are poured accurately and delivered promptly

· Be knowledgeable of all menu items so you can make meal suggestions and answer questions

· Verify each guest order for accuracy when entering into the POS and complete POS transactions

· Follow tab management, cash handling and payment collection procedures (balance cash drawers and receipts at the end of a shift)

· Visit guests after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfect

· Encourage guests to complete surveys upon each visit

· Foster and value a safe work environment by following all personal and food safety and security standards

· Have pride in keeping floors, counters, dining area and restrooms clean at all times

· Ability to listen, communicate and work well with others in a busy restaurant environment

· Values integrity and doing the right thing, even when no one is watching

· Serve guests safely and responsibility with the highest integrity

Profit

· Follow company cash policies to ensure minimal losses through theft or shortages

· Upsell food items to all guests ordering

· Follow company order accuracy procedures to ensure a happy guest and minimize waste

Sales

· Adhere to all active marketing promotions

Smashburger Guest Service Expert Requirements

· Must be 21years old

· Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 60 lbs.

· Show up on time to work variable hours/days, including nights, weekends, and holidays

· Adhere to Smashburger uniform policy

· Must successfully complete Smashburger training program

· Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations

· Must be able to produce authorized U.S. work documents; Smashburger participates in E-verify

We use eVerify to confirm U.S. Employment eligibility.