Quality Assurance Agent

HGV Now Offers Day One Team Member Benefits!

When you start a career at Hilton Grand Vacations, you become part of a family committed to helping you succeed both professionally and personally We invest in your success!

Are you great at reviewing information? Then the Quality Assurance Agent role is a perfect fit for you. In this role you will review sales and service calls to verify and ensure that all sales packages are properly sold to highly qualified guests who have purchased a Hilton vacation package. Here are some of the other functions of this role.

Effectively use our recording and reviewing systems to review Outbound and Inbound Sales and Service calls to ensure that the product is being represented correctly to our new purchasers

Ensure all information relayed to the guest is complete and accurate based on scorecard metrics

Prepare and provide accurate data that is correctly documented in systems to create reports that will better support our sales and service teams

Thoroughly review the call to ensure that the correct expectation is set for our guests and that there is no misleading information during the call

Effectively communicate your findings with your fellow team members as well as your management

Manage time effectively to punctually attend daily team meetings, training sessions, and company appointments

Why do Team Members Like Working for us?

Medical, Dental, and Vision benefits starting on Day One

Generous Vacation Time Off Program

Paid Sick Time

GO Hilton Discounted hotel rates worldwide

401(k) program with company match

Employee stock purchase program – purchase shares at a discounted rate

Tuition reimbursement programs

Recognition Programs and Rewards

Internal Growth and Career Pathing

And much more!

Do you have these skills? Then this role might be perfect for you!

High School Diploma or equivalent

Excellent written and communication skills

Microsoft Office experience preferred

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Schedule: Full-time

Shift:

Travel: No