Claims Service Representative

About Us:

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:

Role specifics:

- Jurisdictions: Ohio

- Licenses: OH WC Certification

- Location: This role is eligible for fully remote work

Responsibilities:

Administers lower exposure claims in accordance with all pertinent requirements, policies and procedures.

Works with and obtains information from clients, claimants, vendors, field personnel and other internal or external resources.

Investigates losses to determine cause, scope and extent of damages and/or liability and possible subrogation.

Evaluates claim for purposes of setting reserves and making appropriate payments.

Documents all activity to support the outcome of the claim file.

Achieves fair, equitable and timely claim disposition that is consistent with our customer and internal expectations.

Communicates effectively with claimants, clients and other internal or external contacts.

Maintains positive relationships, creates high level of satisfaction with our clients.

Qualifications:

Required: High school diploma required. Minimum of 1 year related experience required. Appropriately licensed and/or certified in all states in which claims are being handled. Able to operate a computer; knowledge of MS Office applications, and related claims and business software. Knowledge of claims investigation and settlement procedures and applicable state laws and industry standards required. Solid analytical skills necessary to make decisions and resolve issues inherent in handling claims. Able to plan and organize activities and workload and respond to multiple demands. Good verbal and written communications skills.

Preferred:

Behaviors: Solid analytical skills necessary to make decisions and resolve issues inherent in handling claims. Able to plan and organize activities and workload and respond to multiple demands. Good verbal and written communications skills.

Additional Information:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one!

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

We value inclusion and diversity

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Permanent