Account Manager- Customer Service

Job Description

Lakeshore Talent is seeking a Temporary Account Manager to join our client's customer service team. This role offers a great opportunity to be a part of an engaging team and positive office culture.

Employment type: Contract

Duration: 3-4 months minimum

Location: Downtown Denver, 100% onsite

Schedule: Monday-Friday 7:00am-4:00 pm or 7:30 am-4:30 pm

Responsibilities:

Independently manage key customer accounts, utilizing customer portals for order management, product details, and data analysis.

Handle daily inquiries via phone and email, including pricing, availability, emergency orders, backorder status, tracking/shipping information, and returns.

Act as the primary point of contact for key clients, providing timely resolutions and guidance on complex issues.

Initiate and expedite production for products based on customer requirements.

Provide product information, competitive product interchange, and product substitutions to customers.

Utilize Salesforce.com CRM or similar tools to track customer cases.

Support CX team in meeting monthly metrics.

Qualifications:

3-5+ years of relevant work experience in a fast-paced customer service environment.

Bachelor's Degree preferred.

Strong written and verbal communication skills.

Excellent listening skills.

Self-starter with meticulous attention to detail and drive for customer success through relentless follow-up.

Experience building relationships with customers and collaborating effectively with a team.

Interest in learning about complex and unique customers in industrial and automotive markets.

Ability to make decisive actions based on individual customer needs.

Proficiency in Microsoft Word and Excel, and ability to work within database systems.

Disciplined and supportive of guidelines, policies, and metrics as established by the CX team.

Must be legally authorized to work in the United States on a permanent basis without sponsorship.Company Description

Since 1995, Lakeshore has provided Staffing, Recruiting and Payrolling services to employers in Denver and Chicago across multiple industries . We are committed to achieving success by matching top talent with the right opportunities. In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.