German Speaking Operations & Customer Service Agents

Do you have excellent Customer Service experience and are fluent in German and English?

Customer Service Consultants needed to start mid November based in Namibia.

Part of your focus areas will be:

Effective and timely call handling

Meets all quality standards

Meets business productivity goals

Seeks opportunities for continual improvement

Flight reservation bookings, re-bookings, and re-routings

Offers and processes direct sales options

Provides relevant services to customers as per market /services

Adheres to all processes, rules, and regulations of service delivery (e.g., Data Protection)

Actively offers alternatives and ensures First Call Resolution

Seeks full understanding of client and customer requirements

Continuously updates product knowledge using reading, training, and coaching

Regularly reviews own performance against targets

Follows through, with structure, on all tasks given (e.g., e-mail, queue work etc.)

Understands and accepts Company Vision, Quality Policy, and Corporate Values

Seeks opportunities for growth and development

Connects with own and other teams

Participates in team meetings and activities

Requirements

Minimum requirements:

Fluent German-speaking individual who can also speak English fluently

Eager individuals who would like to work from the comfort of their own homes

A grade 12 certificate

Namibian citizen, permanent resident, and/or domicile

Ground fibre internet, with a minimum internet speed of 25 Mbps download and 10 Mbps upload

Willingness to do shift work in accordance with Namibian Labour Law

Benefits

N$ 25,000 per month

13th cheque, based on performance

Over-time, if necessary

Maternity Leave – 4 months (company will cover the balance from Social Security payment)

Paternity Leave – 10 days.

Positive, self-managed work environment

Part of an international organisation