JOB DESIGNATION: Service Delivery Manager
RESPONSIBILITIES:
Managing Technical Operations with onsite team members and offsite Centralized Technical Operations.
Be responsible for all Tech Ops activities for the customer.
Collaborate with GCS and Centralized Tech Ops Team on various CVM Actionable.
Providing consultation to Customer, Engineering, and Support teams on various requirements.
Handling customer meetings & weekly Governances
Understanding new requirements on CVM products.
Collaboration with customers for scoping of CRs
Collaboration with various engineering teams for technical solutions, effort, and plan
Collaboration with BD for Technical Proposals for RFP, Non-RFPs, CRs, Applications, hardware upgrades, and migration/replacement proposals.
Creating high-level project plans for RFPs, CRs, Applications
Creating Migration Strategy, scope, and plan
Defining Project deliverables, acceptance, and exit criteria for projects
Defining project deliverables
FUNCTIONAL:
MUST HAVE: Domain expertise in CVM, IN, SMS, USSD, IVR
Hardware and solutions expertise
Know-how of technologies like Linux, Kafka, VoltDB, Postgres, Oracle, Tomcat
Expertise in handling application and database security is preferred.
EDUCATION AND EXPERIENCES:
BE/MTech in CS/IT/E&E/E&C
8 to 10 years in CVM Space
PERSONAL SKILLS:
Team Player
High Energy and enthusiasm
Fast learning
Change orientation
Ability and temperament to handle extreme pressure
Stakeholder management, Collaboration, Environment management