Customer Service Agent

The Customer Service Representative (CSR) provides excellent customer service to clients by updating work orders, answering questions and resolving concerns.

Key Duites

• Assist customers by answering queries, problem solving and providing detailed information as well follow-up when necessary;

• Build strong relationships and adapt to the clients specific needs while maintaining The National Fix interests;

Competencies

• Desire to exceed in client servicing

• Able to provide superior customer service, with attention to quality and detail

• Excellent communication and interpersonal skills

• Excellent team player with positive attitude and ability to work under pressure and adapt to change

• Excellent time management and strong organizational skills

• Strong analytical, problem solving and decision making skills

• Able to take initiative and demonstrate good judgment

• Proven ability to work independantly

• Excellent knowledge of Microsoft Office software: Excel and Word

• Accuracy and speed