Technical Delivery Manager

The primary purpose of the job is to:

Under the general supervision of the Associate Vice President of Infrastructure Delivery, responsible for the operational and strategic management of an assigned new or revised enterprise technologies(s) or a functional area of Infrastructure Delivery. Directly manages the associates who support this enterprise application or functional area.

• Manages multiple Project and work streams using industry standard project practices.• Provides regular status, communication, management follow up to ensure project success.• Performs Risk management through proactive steps to help mitigate common risks.Manages PeopleManages technical leads, various levels of integrators, system analysts, network administrators, database administrators,consultants and vendors who support their assigned enterprise technologies(s) or functional area. Directs, motivates, delegates, and empowers Associates in the successful performance of their tasks and responsibilities. Responsible for identifying appropriate associate candidates and consultants to augment team. Develops and mentors the team in support of multiple customers or business areas. This includes the necessary technical disciplines and skill-sets, career development plans and team player morale.

Point of contactPrimary point of contact for all issues related to assigned area supported. Serves as primary contact and consultant to senior management other IS Teams and vendors for projects and production issues to ensure management that business objectives are achieved. Acts as key representative of technology or functional area team, internally and externally, to ensure all objectives are achieved. Manages client expectations and communications flow as it relates to development and the production support efforts. Production SupportResponsible for the operational production support of assigned technology or functional area. Manages all tasks necessary to insure the stability, reliability and integrity of technology or functional area. Responsible for interfacing directly with business units and IS Teams to analyze and resolve technical issues.

ProjectsMaintain awareness of existing systems and all current efforts. Works closely with the project team and with other IS Support groups to develop and architecture design strategies to satisfy the customer information requirements. Directs the implementation of the components of assigned technology or functional area, while providing functional guidance and direction to customer/client base. Provides forecasts of project personnel utilization, capital and recurring costs. Participates in the preparation of schedules, cost benefit analysis and work plans.

Technical DirectionProvides leadership to IS and the business, including being conversant with the future direction of enterprise technology systems, how that direction will impact the enterprise, and how future and current systems can be exploited for the benefit of the enterprise. Encourages full utilization of existing systems. Actively recommends changes to increase efficiency, minimize operating expense or improve accuracy and timeliness of application systems.

Strategic Planning for ProductContributes to the Keystone First/Amerihealth Caritas Health Plan Technology Strategy and Plan. Participates with vendors in the assessment of advanced technology systems, infrastructure, performance monitoring tools, operating systems and database systems including beta and field test participation. Conducts evaluations and selections of new products and technologies for the application related systems

Standards/QAInsures adherence to formal processes, standards and total quality practices in all activities including development, departmental and corporate policies. Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed. Empowered to establish and implement standards and best practices to ensure the highest degree of software quality. Establishes the processes for controlling and managing program and project created knowledge assets and deliverables with the objective of facilitating access, reuse, and policy/regulatory compliance.

BudgetAdhere and conform to the departmental guidelines related to Budgeting and managing budgets on an ongoing basis. Responsible for assisting in developing forecasts and tracking both capital and expense budgets for application or functional area.

Vendor ManagementEstablishes Vendor/Partner relationships and responsibilities which require close collaboration with finance and the business to assess both new strategic advantages as well as the operating and cost efficiencies in all contracts.

Experience/Skills:• Experience Project Managing the delivery of IT Infrastructure projects (e.g. data center, hardware and software, application infrastructure, network, server (Client and UNIX), voice (TDM and VoIP), messaging, IVR, desktop, Citrix, etc)• Considerable experience managing IT infrastructure operations projects and technology integration• Hands-on approach to Project Management and extensive experience managing the resource allocation, scheduling, and costs for multiple simultaneous projects• Ability to manage in a matrix organization• Comfortable working with senior management as well as all technical layers• Ability to glean and clearly articulate (verbally and written) technical requirements• Ability to facilitate technical discussions and actionable tasks across application technologists and engineers• Ability to facilitate discussions that yield clear requirements, and schedules both during the project and post go-live• Ability to facilitate group technical, implementation, and problem solving• Ability to build and manage a project plan inclusive of tasks, resource forecast, and cost• Ability to work both independently and as a part of a project team• Self-starter able to take initiative and operate with minimal supervision

Project Management Experience

Required

5

Years

Bachelor's Degree in Business Administration, information technology, or related field

Highly desired

5

Years

PMP certification

Highly desired

5

Years

Ability to manage in a matrix organization

Required

3

Years

Considerable experience managing IT applicaiton and infrastructure projects

Required

3

Years