Desktop Support resume

Desktop Support

Posted by:	Name is not set.
Posted date:	11/3/2009
Contact Info:	********@*****.* Show Contact Info (premium) Send Message (free)
Country:	United States
Email:	volcei@r.postjobfree.com

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Allison Bristol, MCSE, MCT, A+
58 Patricia Lane, 402
Throgs Neck, NY 10467
917-415-****(C) E-mail: volcei@r.postjobfree.com
_____________________________________________________________________________________

SUMMARY: Over ten years of extensive Computer Hardware, Software and Networking experience in Windows NT/2003 and Novell administration, maintenance, installation, configuring, troubleshooting, management and training. Currently working as a Network Administrator / Desktop Support which deals with extensive use of multiple file servers in a mixed environment of Windows NT 4.0 and 2003 Workstation, along with CD-Rom application, Hubs, Thick and Thin, 10 Base T and other hardware peripherals like printers and backup.

TECHNICAL SUMMARY:

Microsoft Network: Windows NT 4.0 / 2003 Server and Workstation

Topologies: Token Ring, Thick and Thin Ethernet, 10 Base-T

Protocols: TCP/IP, IPX SPX, FTP

Systems: Windows NT 3.51 / 4.0, Novell Netware 3.12 / 4.12, Windows 95 & 98, 2003, XP, DOS,CITRIX

Software: Microsoft office suite 97& 2003, MS Exchange, Visio, PCdocs, MS Project, Lotus Notes, Internet Explorer, Netscape Navigator, Arcserve, Backup Exec, Support Magic, Remedy, Norton & McAfee Anti-Virus, Network General Sniffer, Jet Admin, Flexlm

Hardware: Compaq ProLiant Servers: 1600,2500,3200,6000,7000; Compaq, Dell, IBM, desktops and laptops, Intel Pentium based; CD-ROM, Random Access Memory, Floppy drive, Mouse, HP, Lexmark, Printers

Servers: DHCP, DNS, WINS, RAS, MS EXCHANGE, IIS, MS PROXY,BLACKBERRY and SMS

EXPERIENCE:
Feb 07 – Sept 09 Amercian stock Exchange / Maintech, New York, NY
Consultant - DESKTOP SUPPORT / NETWORK ADMIN
• Diagnosis and resolution of hardware, communications and production problems.
• Ensures suitable level of monitoring, reporting and troubleshooting support.
• Responsibilities include configuring, implementing, troubleshooting and maintaining the network of about 500 dell PC compatible.
• Desktop support maintaining and troubleshooting software and hardware for users.
• Managing, administering, supporting and system backup Windows 2003, Veritas NetBackup software on windows platform.
• Ensures that backups are performed on all systems and sent offsite in a timely manner.
• Maintain hardware and software inventories.
• Liaison for desktop and server group.
• Performed administration of Windows 2003 / MS-Exchange.
• Responsibilities include configuring, installing, troubleshooting and maintaining the network of about 2,500 Dell PC compatible.

May 00 – June 06: Honeywell / IBM Teterboro, NJ
Consultant - NETWORK ADMINISTRATOR / TEAM LEADER
• Managed, administered and supported 34 Windows NT servers, Exchange 5.0, Arcserve backup 2000, 6.5 and 6.1 on NT / Novell platform.
• Liaison for desktop and server group.
• Configuration of DHCP, WINS, DNS, and EXCHANGE servers.
• Report to Director of IT on all network-relating issues.

Dec 99 – April 00: City of New York Housing Authority, NY
Consultant - TEAM LEADER
• Managed, administered and supported Windows NT 4.0, Exchange 5.0 LAN, as well as 23 field offices in the New York tri-state area.
• Performed complete server audit and submitted analysis with redesign plan. Submitted proposals on network infrastructure, network file servers, network standards, network management solutions, backup and recovery standards.
• Evaluate and implement new technologies. Install and maintain various applications and databases (SQL 7.0, 6.5, Access). Manage and provide technical support to IT analysts.
• Responsibilities include configuration of DHCP, WINS, DNS, SMS, RAS, MS EXCHANGE and Proxy servers.
• Responsibilities include designing, configuring, installing, troubleshooting and maintaining the network of about 10,000 IBM PC compatible.

Jan 98 – Sept 99: Lewco Securities Corporation New Jersey, NJ
NETWORK ADMINISTRATOR
• Configured and installed File/Print servers, and Workstation.
• Migrated users from Novell Netware 3.12 to Windows NT 4.0 environment.
• Created users account and assigned rights to users on different domains. Managed one and two way trust relationship.
• Performed administration of Windows NT 4.0 / Novell 3.12 / MS-Exchange and system backups using Cheyenne Arcserve.
• Responsibilities included design, configuration, installation, troubleshoot and maintenance of the network (approximately 5,000 Compaq PC).

Feb 97- Oct 97: Port Authority of NY and NJ,
Consultant - NETWORK ANALYST 111
• Managed various hardware and software upgrades.
• Installed network and local printers.
• Maintained and troubleshoot software and hardware for users.
• Troubleshoot and solve user problems over the phone.

Feb 96- Dec 96: National Basketball Association NJ
Consultant - HELPDESK ADMINISTRATOR
• Administered end users support of 2,500 Windows NT users.
• Supervised and executed training for a team of six who gave 100% phone support to users.
• Assigned and checked all calls open and closed made by users and technicians.

EDUCATION: PACE UNIVERSITY, NY
• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified Trainer (MCT)
• A+ Certified Service Computer Technician
REFERENCES: Furnished upon request.

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