Manager, Supervisor, Assistant Manager resume

Resume

Manager, Supervisor, Assistant Manager

Posted by:	Name is not set.
Posted date:	11/6/2009
Contact Info:	******@***.* Show Contact Info
Country:	United States
State:	Virginia
City:	Mechanicsville
ZIP:	23116
Email:	tboag6@r.postjobfree.com

Resume Text:

“I greatly enjoyed having Michael as part of my management team. Michael is a great functional leader, successfully demonstrating the ability to lead a large organization of technicians and engineers. Michael is a very flexible individual, taking over new responsibilities seamlessly and competently within a very short time-frame. He is very focused on exceeding customer expectations and sets and delivers high performance standards for himself and his team.”

Klaus Althoff, Director of Quality and Product
Qimonda North America

Michael Bruno
804-304-****

SUMMARY PROFILE

Exceptionally detailed, well organized, and performance driven professional with dynamic leadership experience in providing excellent customer service in highly competitive environments. Exhibits high level of initiative to effectively handle and complete multiple tasks / projects without compromising timelines, quality, and functionally. Highly talented in identifying opportunities to optimize the use of available resources and consistently delivers successful outcomes. Proven expertise in handling and defusing tensions among staff and clients with tact and ease. Well-versed with various Microsoft Office applications.

CORE COMPETENCIES

o Executive Leadership and Supervision
o Key Account Management / Retention
o Resource Allocation and Management
o Process Improvement / Organizational Development
o Client Education / Training and Presentation
o Program Development and Execution
o Staff Leadership and Development
o Creative Problem Solving / Decision-Making

CAREER OVERVIEW

Infineon Technologies, Qimonda North America  Sandston, VA
SECTION MANAGER, Product and Quality Management Jan 2001-April 2009

o Oversaw the Product Characterization and Failure Analysis Laboratory operations on a regular basis to maintain ISO 9001, QS 9000, ISO / TS16949 and ISO 14000 compliance
o Spearheaded the ISO internal Audit Team and actively participated in the annual DNV compliance audits
o Coordinated a team of 39 engineers and technicians to ensure that all key performance indicators were consistently met and exceeded
o Built and implemented effective training programs and certification initiatives for associates and technicians
o Developed and communicated capital investment plans
o Singlehandedly managed the departmental budget valued at $2M
o Organized workflow of staff and maintained availability of all resources to ensure customer request were accurately processed
o Coached, trained, and mentored various personnel, and provided appropriate promotional recommendations to well deserving staff; executed interim and annual performance appraisals and salary planning
o Established employee disciplinary and corrective action plans to optimize and resolve staff performance issues
o Administered the staffing, selection, and hiring of engineers, technical supervisors, and technicians
o Rendered strategic direction to the Customer Return Team to effectively manage key accounts, such as Microsoft and Sony; effectively handled customer return and reporting processes; and directly supervised case analysis and experiments
o Strictly enforced all standard practices and policies throughout the department
o Corresponded to internal and external customer complaints, and resolved issues as they arise in agile fashion

White Oak Semiconductor, Infineon Technologies  Sandston, VA
TECHNICAL SUPERVISOR, Product and Technology Transfer Aug 1997-Jan 2001

o Leveraged strong leadership skills to effectively lead a team of 12 production technicians
o Provided strategic and operational direction to group functions to assist achievement, surpassing of all established key performance indicators
o Interacted with both internal and external clients to provide technical expertise and support on route analysis and coordination of published results
o Increased organizational efficiency by streamlining existing operations and practices
o Initiated interim and annual employee performance assessment
o Performed human resources activities, including staffing and hiring of personnel to maintain work efficiency and staff productivity level
o Prepared and delivered complex technical presentations and data reports
o Managed Scanning Electron Microscope tool set, including equipment performance, preventive maintenance, and upgrades to maintain 98% uptime
o Accurately monitored report quality to maintain consistency and accuracy
o Refined knowledge of underperforming staff through coaching and mentoring

PROFESSIONAL DEVELOPMENT

Sabet Stroman and Associates

o Leadership Academy
o Performance Management, Maximizing Potential
o Maximizing Peak Performance
o Managing for Financial Success and Shareholder Value
o Personal Development Training for Managers

Action Training International

o Project Management Building a Solid Foundation
Perry Johnson, Inc.

o Auditor / Lead Auditor of Quality System ISO 9000
J. Sargeant Reynolds Community College

o ISO 9000 Internal Auditing Workshop

AWARDS AND HONORS

2007: Provided support in the sourcing efforts for the entire organization

2004: Gained recognition for invaluable contributions and achievements resulting in the creation of the Infineon Technologies Technician Academy

2003: Received Memory Products Project of the Quarter “Wafer Edge Exclusion Reduction” Recognized for the dedication and efforts rendered to the DT Focus Team in increasing yields by 2%

2001: Achieved Memory Products Project of the Quarter “140nm Yield Ramp”

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