Experienced Professional resume

Resume

Experienced Professional

Posted by:	Name is not set.
Posted date:	11/3/2009
Contact Info:	*******@*.* Show Contact Info
Country:	United States
State:	Georgia
Email:	sadkyo@r.postjobfree.com

Resume Text:

Stacey L. Collins Phone: 856-577-****
2087 Burnt Pine Trail Email: stasta33h@yahoo
Lithia Springs, GA 30122

PROFESSIONAL PROILE

I have several years of experience in the mortgage industry that would be an asset to your company, ensuring all loans are closed with all documentation per lender and investor guidelines in a timely manner. My recent call center position has given me additional experience in customer service, problem solving and computer skills. I am a consistent performer and a self driven and dedicated person with the ability to work as part of a team or as an individual with limited supervision.

PROFESSIONAL EXPERIENCE

Dates Employed Job Title Company

5/2009-Present Client Liaison PFG Cable
Austell, GA
Act as main contact for all client information for 14 separate cities
Maintain reporting daily for all driver retrievals
Create and map routes for each driver
Update database with information provided by client and with retrieval results
Evaluate driver production and implement procedures to increase production

9/2008-5/2009 Call Center Manager PFG Cable
Austell, GA
Supervised team to receive inbound and make outbound calls to arrange equipment retrieval from customers for closed accounts
Motivated team to increase production
Addressed disciplinary issues with call center agents
Maintained reporting for call center production and agent pay rate
Maintained excellent customer service, resolving all customer issues in a timely manner
Documented system with all account status and activity
Communicated with client to ensure accuracy of customer account

4/2004-10/2005 Document Review Analyst PHH Mortgage
Mt. Laurel, NJ
Reviewed conventional loan documentation for underwriter approval
Calculated income, asset, and credit figures on documentation received
Verified that documentation received satisfied lender and investor guidelines
Remained in call queue to work with 3rd parties to obtain outstanding documents to clear loan conditions
Frequently reviewed lender and investor guidelines for updates
Awarded MVP of the Month multiple times

9/2002-4/2004 Loan Counselor PHH Mortgage
Mt. Laurel, NJ
Reviewed conventional loan documentation for underwriter approval
Counseled borrower throughout loan process
Maintained excellent customer service while assisting customers to clear routine conditions as well as difficult conditions
Remained knowledgeable of mortgage programs and lender and investor guidelines
Corresponded with real estate agents, title companies, and many other 3rd parties to obtain all documentation to close loan

8/1998-9/2002 Government Suspense Specialist PHH Mortgage
Mt. Laurel, NJ
Reviewed closed government loans for insurability
Contacted borrowers and 3rd parties to obtain missing documentation
Remained knowledgeable of government and lender guidelines

EDUCATION

Dates Attended School Degree Location

9/1993-5/1995 Rowan University Some college courses Glassboro, NJ
completed- Mathematics

COMPUTER SKILLS

MS Windows XP OS
Microsoft Office Suite
Adobe Photoshop

REFERENCES

Furnished upon request

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