Customer Service Representative resume

Resume

Customer Service Representative

Posted by:	Name is not set.
Posted date:	11/6/2009
Contact Info:	*********@.** Show Contact Info
Country:	United States
Email:	q9bmg7@r.postjobfree.com

Resume Text:

Carmen Rodriquez
1062 Ravenna Ave.
Wilmington, Ca. 90744
(310) 835-****

Summary:
Organized and detail-oriented with strong skills in time management, prioritizing tasks and meeting deadlines. Efficient, professional, problem solver.

Experience:
6/2007 – 4/2009 Alliance Shippers Inc.
Imports Customer Service Representative
Coordinated, followed up and communicated shipment status with customers, vendors and overseas agents by phone and e-mail. Tracked shipments and coordinated local and long haul deliveries. Coordination and completion of required shipping documents for FCL and LCL shipments. Billing of all freight and accessorial charges.

9/2004 - 6/2007 Alliance Shippers Inc.
Intermodal Customer Service Representative
Closely monitor movement of customer's freight providing timely and accurate information in a professional manner. Special handling of time sensitive and high volume accounts. Effectively provide resolutions to problems and situations to assure expedient movement of cargo, schedule delivery appointments and coordinate delivery between carriers and consignee. Manage process and investigate all accessorial charges in a timely manner.

11/2003 – 9/2004 Dependable Logistics Services
Customer Service Representative
Assist customers with scheduling on call and future day pick ups of freight all throughout the United States. Track and trace shipments daily from time of pick up to time of delivery, preset delivery appointments if required. Assisted rates department by providing customers with rates information, transit time and packaging guidelines.

5/2000 – 11/2003 Warehouse Music Distribution Center
Shipping Clerk
Loading of trailers in a fast paced environment meeting seal times, palletizing freight when needed and consolidating freight to maximize the load of a trailer, track and trace freight daily until delivered, interact with carriers and drivers of any problems with freight. Coded inbound freight bills for accounting.

12/1999 – 5/2000 Warehouse Music Distribution Center
Inventory Control Analyst
Investigation and resolution of problem shipments arriving on site, maintaining communication with vendors, buyers and freight companies to reconcile variances and discrepancies, identification and documentation of all miss-shipped product, received coordination and resolution of outstanding return authorization requests with vendors.

7/1998 – 12/1999 Omega Transportation
Shipping Coordinator
Create documentation for outbound international and domestic shipments, maintained monthly billing of freight charges, track and trace all shipments on a daily basis, assist with packing and sorting.

7/1995 – 2/1998 Don Kott Auto Center
Service Cashier
Originally hired as a PBX operator, then promoted to service cashier after two months. Cashier duties included editing and printing repair orders, receive payment in the form of cash, credit or check. Daily balancing of cash drawer, prepared daily bank deposit and credit card transactions. Maintained customer files.

1/1993 – 7/1995 Frank Coletto Ford
Service Cashier
Create and print service repair orders, receive payment for service in the form of cash, credit or check, daily balancing of cash drawer and credit card transactions. Prepared bank deposit and maintained customer files.

Skills:
Well Organized Filing Customer relations
Multi-task oriented Billing and Invoicing Problem Solver
Data Entry 10-key by touch Multi-phone lines
Complaint Handling Dispute Resolution
Computer skills: Microsoft Word, Excel, Windows, Spreadsheets, E-mail and AS400 software.

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