Human Resources resume in Jonesboro, GA, 30238

Human Resources

Posted by:	Name is not set.
Posted date:	11/6/2009
Contact Info:	************@.* Show Contact Info (premium) Send Message (free)
Salary:	$55,000
Country:	United States
State:	Georgia
City:	Jonesboro
ZIP:	30238
Email:	olypob@r.postjobfree.com

Resume Text:

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SHANNON L. COATES
716-830-****
olypob@r.postjobfree.com

SUMMARY

Dynamic, result oriented professional offering versatile experience in management, employee relations, and staffing. Successful in promoting departmental growth through the implementation of motivational and acknowledgment initiatives. Strong analytical abilities with a proven track record in creatively resolving complex issues within department.

Extensive professional experience in the following areas.

• Recruiting • Labor Relations • Training
• Employee Records • Policies & Procedures • Employee Relations
• Interviewing • Project Management • Relationship Building

PROFESSIONAL EXPERIENCE

Kaleida Health, Buffalo, NY 2005 – September 2009
Largest health care provider in Western New York.

Office Supervisor/Staffing Coordinator, 2006 – 2009
Managed the day to day operations of numerous fast-paced medical surgical and critical care units. Gained exceptional skills in relationship building, leadership, written and oral communication, recordkeeping and team building.

• Managed and supervised the day to day non-clinical performance of 130 nurses, aides and secretaries.
• Interviewed and participated in the selection of staff for medical surgical units.
• Analyzed financial data related to annual budgets, staffing and labor distribution reports for four critical care units.
• Developed and implemented a company-wide employee orientation booklet.
• Created, analyzed and maintained monthly financial and staffing reports while evaluating financial impact over facility units.
• Tracked employee benefits related to FMLA, Worker’s Compensation, Disability, Leave of Absence and light duty records.
• Partnered with senior management to develop strategies focused on the advancement of the company’s commitment to diversity.
• Key member of the Employee Satisfaction Committee. Developed and gained approval for the committee’s mission, vision and goals.
• Participated in weekly management and staff meetings to ensure clear communication across all departments.
• Communicated regularly with corporate office management regarding staff terminations, new hires, disciplinary actions and other staff changes.
• Created and maintained employee files.
• Edited and approved employee payroll using Kronos time keeping system.
• Provided exceptional customer service to patients and their visitors.

SHANNON L. COATES Page 2

Infinity Broadcasting Company, Buffalo, NY 2003 – 2005
Infinity Broadcasting Company is one of the largest radio broadcasting companies in the United States.

Assistant Promotion Director
Managed and coordinated station events and planned weekly meetings to ensure effective communication for station sponsored outreach programs and initiatives.

• Assisted the Station Director in planning the logistics and execution of radio station events and daily operation.
• Developed and maintained relationships with elected officials, community activists and corporate citizens for station sponsored outreach programs and initiatives.
• Served as Radio Station Ambassador, representing management at client functions, station promotional events and community activities.
• Key participant in weekly strategy meetings related to planning upcoming promotional activities.
• Managed the College Internship and High School Volunteer programs.
• Recruited college interns to assist the promotions department.
• Facilitated Intern Orientations and acted as a liaison and mediator to resolve issues with internship assignments and completion of required hours.
• Supervised promotion assistant, on-air personalities and daily operations of Promotions Department in absence of director.
• Coordinated and hosted tours for youth organizations, community groups and school based programs.
• Solicited and booked talent for station events and coordinated travel itineraries, promotional schedule and transportation.
• Prepared advertising copy, on-air promotional liners, poster designs and press releases to increase media coverage.
• Created pitch letters, proposals and recap summaries for existing clients and potential sponsorship supporters.
• Developed and coordinated contest sheets and contest rules for on-air giveaways
• Maintained and updated the station website and managed content material.

EDUCATION

Master of Business Administration, University of Phoenix, May 2008
Phoenix, AZ

Bachelor of Science, Business Management, D’Youville College, May 2005
Buffalo, NY

COMPUTER SKILLS
Microsoft Office – Word, Excel, PowerPoint, Kronos, Oracle, and Mercury/Dashboad

PROFESSIONAL TRAINING AND DEVELOPMENT
Change Agent Training, Diversity Training, Union Environment Workshop

COMMITTEES
Diversity Committee and Employee Satisfaction Committee

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