Healthcare Operations Manager, Program Director resume

Resume

Healthcare Operations Manager, Program Director

Posted by:	Anthony Amos
Posted date:	11/6/2009
Contact Info:	***@******.* *.*... Show Contact Info
Salary:	60000
Country:	United States
State:	Washington
City:	SHORELINE
ZIP:	98155
Email:	ow68nu@r.postjobfree.com

Resume Text:

HEALTHCARE OPERATIONS MANAGER / PROGRAM DIRECTOR

PROFILE OVERVIEW

- Dynamic and visionary administrative leader for continuous growth and efficiency; equipped with 9 years of experience in the field of healthcare management and compliance
- Successful in directing teams and fueling strategic plans and corporate missions; equipped with expertise in providing strategic business solutions and optimizing organizational functions toward peak performance and quality
- Outstanding leader driving impressive results beyond expectations; embracing diverse challenges to outmaneuver critical factors and issues affecting business and organizational continuity

AREAS OF EXPERTISE

- Strategic Planning and Operations
- Risk Management and Process Improvement
- Health Law / Regulatory Compliance
- Program Evaluation and Development
- Practice Management
- Policy and Process Development
- Personnel Development / Management
- Auditing and Risk Management
- Statistics and Cost Analysis
- Problem Diagnosis / Resolution
- Training, Negotiation, and Communication
- Project and Budget Management

Technical Skills:
- Improvement Models (FOCUS, PDCA, and Six Sigma)
- Failure Mode and Effect Analysis (FMEA) and Root Cause Analysis (RCA)
- In depth knowledge of Joint Commission® requirements
- Microsoft Office Tools

RELATED EXPERIENCE

International Community Health Services - Seattle, WA
Compliance Officer 2006-2009
Appointed to lead and streamline departmental operations while developing and ensuring the overall success of a new compliance and patient safety program in a one-year period. Worked in partnership with the board and senior management, and played the pivotal role in developing plans and programs to comply with all regulatory matters, including employment law and worker safety, patient safety, quality assurance/improvement, privacy and security, billing and coding, and physician compensation, among others.

- Initiated and directed all efforts in optimizing the organization’s compliance, risk management, and patient safety programs
- Improved departmental policies and standards while developing and ensuring efficiency and compliance of staff in performing daily operations
- Designated chief compliance officer, privacy officer, security officer, risk manager, and chief safety officer
- Consistently earned high ratings for unyielding commitment and initiatives using extensive knowledge of healthcare regulations

AppleBaum Health Care Services, PC - Seattle, WA
Healthcare Management Consultant / Herbalist-Internal Medicine 2002-Present
Planned and successfully established an independent consulting firm that provides advice to practitioners regarding healthcare practice management, compliance, quality assurance and risk management. Built a solid client base and provided them with advanced custom herbal therapy with strong standards for care.

- Instrumental in the success of several healthcare practitioners; provided strategies, solutions, and regulatory guidance on a variety of operational issues and activities

Bastyr University, Seattle, WA
Compliance Officer/Medical Records Manager 2000-2006
Developed, spearheaded all functions, and maintained the integrity of the university’s compliance program. Identified areas for improvement as well as managed and resolved issues associated with clinic operations, university support services (e.g. IT), community outreach, research, and student services. Oversaw and monitored daily departmental activities and fostered increase in efficiency of staff using motivational leadership approach.

- Led departmental staff consisting of 18 personnel and assumed several leadership roles, including privacy officer, security officer, and HIPAA compliance officer
- Invited annually to speak as a guest lecturer to graduating students on numerous topics, such as compliance, practice management, and the legal aspects of healthcare
- Promoted to position for diligence and ability to drive change despite complex challenges
- Successfully managed the department with limited budgets and funds
- Dramatically achieved intricate departmental goals and surpassed management expectations

OTHER EXPERIENCE

Chief Investor / Director - Amberbrook Capital Management, LLC, Seattle, WA (2009)
Security & Safety Officer - Bastyr University, Seattle, WA (1998-2000)
Writer / Artist - APA Enterprises, Chattanooga, TN (1996-1998)
Hardware Sales Associate - Home Depot, Chattanooga, TN (1994 -1996)
Customer Service Representative - Red Food Store, Chattanooga, TN (1990-1994)

EDUCATION

(MBA) MASTER OF BUSINESS ADMINISTRATION IN HEALTHCARE MANAGEMENT
University of Phoenix, Phoenix, AZ

(MS) MASTER OF SCIENCE IN ACUPUNCTURE
Bastyr University, Seattle, WA

(BS) BACHELOR OF SCIENCE IN ORIENTAL MEDICINE
Bastyr University, Seattle, WA

GRADUATE CERTIFICATE IN CHINESE HERBAL MEDICINE
Bastyr University, Seattle, WA

LICENSES AND CERTIFICATIONS

- Licensed Acupuncturist-Washington (Current)
- Licensed Real Estate Agent-Washington (Current)
- Certified in Healthcare Compliance (CHC)-HCCA (Formerly)
- Certified Professional Coder (CPC)-AAPC (Formerly)
- Certified in Healthcare Privacy and Security (CHPS)-AHIMA (Formerly)

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