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Experienced Customer Service Rep/ Call Center

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Posted by: Name is not set.
Posted date: 11/5/2009
Contact Info: ***.*******@*****.***
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Salary: $10/hr
Country: United States
State: Colorado
City: Colorado Springs
Email: imaos3@r.postjobfree.com
Resume Text:


Silynthia J. Crawford
imaos3@r.postjobfree.com
4881 Webb Drive
Colorado Springs, CO 80916 719.638.****

Customer Service Professional


Objective: To obtain a position that will allow me to use my customer service expertise and assist in improving your customer service department.

Professional Profile
· 50 wpm
· Microsoft Programs
· Cash handling
· Customer Service/Call Center
· Telephone Reception/Multiple Telephone Operator


Employment History:

West Community Center (City of Colorado Springs)
Receptionist/ Facility Monitor 10/09-Present
· Operate multiple telephone switchboard, route calls to appropriate person or location
· Greet customers and visitors
· Register participants for requested programs and handle money
· Set up and take down appropriate materials for programs
· Perform hourly and daily counts
· Unlock and secure building


Happy Faces Personnel (Happy Faces Staffing Agency)
Receptionist/ Telephone Operator 06/09-07/09
· Operated multiple telephone switchboard, routed calls to appropriate person or location
· Trained relief operators
· Greeted vendors, customers, job applicants and visitors
· Performed clerical duties such as faxing, making copies, typing letters or other related duties
· Set up interviews and appointments
· Assisted with incoming timesheets
· Reviewed resumes and applications for job placements
· Assisted the Customer Service Manger as needed

Kohls Department Store
Jewelry Associate/ Customer Service Representative 09/08-07/09
· Operated multiple telephone switchboard
· Greeted and assisted customers
· Displayed jewelry for customer selection
· Sized watch bands, changed batteries and sent rings to be sized
· Light cleaning
· completed jewelry adset and set up appropriate signs for sales
· Assisted the Jewelry supervisor as needed

Liberts (SOS Staffing Agency)
Customer Service Representative/Call Center 02/08-06/08
· Operated multiple telephone switchboard
· Set up valid accounts
· Placed accurate orders and cancellations for customers
· Processed payments and refunds
· Assisted in packaging merchandise
· Prepared packages for pick up

Carnival Cruise Lines
Customer Service Representative/Call Center 01/07-07/07
· Operated multiple telephone switchboard
· Quoted accurate rates and cabin availability
· Answered questions about the ships, ports of call and documentation
· Booked and cancelled cruises
· Processed discounts, coupons, payments and refunds


Education

1999 Sierra High School High School Diploma
2002 Lamar Community College
2003 Pikes Peak Community College


References
Available upon request



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