Customer Service Call Center
Resume:
JABULILE NDABA
PROFILE
I pride myself on my stellar
problem solving and
organizational skills and I
believe I will be an invaluable
asset to your organization. I
have an IT qualification and 8
years’ experience supporting
daily operations in both public
sector and the high-paced
business environments.
I’m looking for an opportunity
in a professional environment
with opportunities to learn that
will enable me to grow as an
individual and administrative
management professional.
CONTACT
PHONE:
EMAIL:
ad5oz0@r.postjobfree.com
LOCATION:
Springs, South Africa
REFERENCES
Mr. Peter Serati
Head of IT Manager
Alteram Solutions
Phone: 083-***-****
Miss: Aanzel Nkomo
Contact Center Manger
Alteram Solutions
Phone: 060-***-****
Mr. Sibusiso Vilakazi
Senior IT Manager, SizeOne
Solutions
Phone: 081-***-****
EDUCATION
PC.Training & business college
Marketing Management (Paused)
2011 - 2014
Diploma in Marketing (Paused)
Torque IT College
System Support
2014 –2016
System Support NQF LEVEL 4 (Obtained)
WORK EXPERIENCE
Call center agent / Team leader.
Alteram Solutions
May 2021 - Present
Work with Human Resources to deliver performance evaluations and any required disciplinary actions as needed.
Provide floor support by availing myself (stepping in) for difficult or long calls as needed by agents.
Provide customer service throughout the call center. Monitored and maintained schedule adherence relating to breaks, lunches, absenteeism, and lateness.
Communicate performance expectations to employees. Provided guidance, instruction, direction, and leadership to the team. Listening and evaluating agent calls with clients using the scoring metrics to establish whether agents are following provided scripts and providing clients with correct information.
Provided feedback from call evaluations to team members to help achieve desired results through coaching and mentoring,
Conduct weekly team meetings to communicate new procedures and information and prompt agents to address issues and allow agents to voice concerns and ideas. MWEB Business
Customer Service Agent
February 2013 – March 2014
Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Provide customer service, answer customer questions, address complaints. MS Masego Motlhabi
Manager: Alteram solutions
Phone: 076-***-****
DRIVERS LICENSE
Code 10
Matthew Goniwe School of excellence
ICT Technician – Administrative Clerk
September 2017 – Nov 2019
Maintain, support and repair technical equipment, including desktops, laptops, printers, SMART Boards, projectors, A/V equipment and peripherals. Install and deploy new equipment and perform hardware/software upgrades and installations. Maintain computer hard drive images and regularly re- image machines. Also handle scheduling, processing activity from accounts payable and receivable, handling payroll, and performing other office-related tasks. The position also required answering and making phone calls, preparing conference rooms, and greeting clients. Bongani Rainmaker Logistics
ICT Quality Assurance Team leader
Nov 2019 – April 2021
Manages a team of engineers from the quality assurance department of an organization. managing processes and personnel to conduct quality assurance testing, typically within a software development organization or department. SKILLS
- Investigate claim -
Customer Implementation Support
CRM Software - Agent Support
Customer Relations - Inbound Customer Service
Telephone Reception - Microsoft Office
Customer Data Confidentiality - Administration and Office Support Customer Service - Data Capturing
System Support
Quality Assurance
Contact this candidate